Our Reviews
Paul S|2024 GMC Sierra 1500
Confirmed Service Customer
3/20/2026
Went well. Treated me with respect and the service was completed within the times they quoted me
3/21/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
NORTH TONAWANDA, NY
Adam S|2024 Buick Enclave
Confirmed Service Customer
4/29/2025
Great
4/30/2025
Hi, Adam! Thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
NORTH TONAWANDA, NY
Salvatore B|2022 GMC Terrain
Confirmed Service Customer
4/30/2025
NYS inspection completed within an hour as the rep had said. Very professional team.
5/1/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
E AMHERST, NY
Kelly S|2024 Buick Encore GX
Confirmed Service Customer
4/30/2025
Andrew was a wonderful help throughout the process. A true asset.
5/1/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
CLARENCE, NY
Edward G|2022 GMC Canyon
Confirmed Service Customer
4/30/2025
I was disappointed that the cost of just an oil change and tire rotation went up from $89 the last time I was there, to $139 this time not even including the tax. I decided not to have the service done there, and went somewhere else, were it cost me $84.90 including tax. I would like to continue with the dealership, but it is just getting too expensive.
5/6/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
AKRON, NY
Christa R|2020 GMC Terrain
Confirmed Service Customer
5/1/2025
I went for car inspection, I sat maybe an hour, bit all went smooth.
5/2/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
LOCKPORT, NY
Sandra M|2011 GMC Terrain
Confirmed Service Customer
5/1/2025
Always good service.
5/2/2025
Thank you so much for your continued trust and for sharing your positive experience! We sincerely value your business and look forward to your next visit!
LOCKPORT, NY
Robert D|2023 Buick Enclave
Confirmed Service Customer
5/1/2025
very quick and courteous. Can always get an appointment
5/2/2025
Thank you so much for your continued trust and for sharing your positive experience! We sincerely value your business and look forward to your next visit!
WILLIAMSVILLE, NY
Brian M|2024 GMC Sierra 2500 HD
Confirmed Service Customer
5/5/2025
Great Job !!
5/6/2025
Hi, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
WILSON, NY
John S|2024 GMC Canyon
Confirmed Service Customer
5/7/2025
The crew in the service department is top notch. They kept me informed as to the progress on my vehicle. Explained options and communicated very well/
5/8/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
LOCKPORT, NY
Christine B|2018 GMC Acadia
Confirmed Service Customer
5/9/2025
Great experience all around
5/10/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
LOCKPORT, NY
Howard S|2007 GMC Envoy
Confirmed Service Customer
5/9/2025
Paper copy of 'problem/check' (continue read) was handed to Assistant Service Manager Vanessa M. Service Tech T81 Corrected EVERYTHING plus item 5 ! Another pending failure ! Thank you ! Mike Re Black 07 GMC Plate H2OCAPTN Millage 14955 _ Known problem's 1. Check Engine light 2. Brake anti-skid – false fires frequently when braking – any conditions 3. Oil change Partial Synthetic plus Grease fittings (3 ?) 4. Odometer Display is always dim – Daylight-Night light sensor is inoperative; repair if reasonable ( Davids call !) 5. If David finds other issues – repair 6. Inspection – If above work takes a few days, inspect Thursday, May 1 ( I prefer a MAY26 expectoration date ) Cell phone ****-316-6013 Thank you, Be SAFE Mike Seibel
5/13/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
LOCKPORT, NY
Susan Z|2022 GMC Terrain
Confirmed Service Customer
5/1/2025
It was better than great! The young man who helped me (I'm sorry but I can't remember his name) was wonderful. He was especially nice, and, he made sure my car was done in time for me to get to an appointment on time. It was a great experience from start to finish!
5/2/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
GETZVILLE, NY
Elena A|2016 GMC Acadia
Confirmed Service Customer
5/5/2025
I was greeted promptly and service staff was very friendly and helpful suggesting additional services I might be interested in. Wait time was what I expected and all work was completed satisfactorily.
5/6/2025
Hello, thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
GASPORT, NY
Mary J|2021 GMC Acadia
Confirmed Service Customer
5/7/2025
Excellent service as always
5/8/2025
Thank you so much for your continued trust and for sharing your positive experience! We sincerely value your business and look forward to your next visit!
LOCKPORT, NY
Tom C|2024 GMC Terrain
Confirmed Service Customer
5/7/2025
Very quickly completed
5/8/2025
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
LOCKPORT, NY
John C|2023 GMC Savana Cargo Van
Confirmed Service Customer
5/12/2025
The nys inspection was performed and recall was not resolved
5/14/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
NORTH TONAWANDA, NY
Jillian R|2025 Chevrolet Trailblazer
Confirmed Service Customer
5/15/2025
My appointment was on time and all dealership employees were friendly
5/16/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
COLDEN, NY
Mike F|2024 GMC Yukon
Confirmed Service Customer
5/19/2025
on time.
5/20/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
BURT, NY
Steven A|2024 GMC Canyon
Confirmed Sales Customer
5/20/2025
Great experience!!!
PHILIP GUASTAFERRO
5/21/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
LOCKPORT, NY
James T|2021 GMC Terrain
Confirmed Service Customer
5/21/2025
Great job.
5/22/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
BUFFALO, NY
Daniel C|2019 Buick Encore
Confirmed Service Customer
5/12/2025
We dealt with Molly and Josh in your collision department, and I must say the customer service, follow up, and overall courtesy from your staff was more than excellent. We needed a loaner car, we got it. When the car was repaired, it never looked like it was ever hit. We were impressed that it looked like new. Thank you, again, to the whole staff in your Collison department, especially to Molly and Josh.
5/13/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
LOCKPORT, NY
Lawrence L|2022 GMC 1500 Sierra
Confirmed Service Customer
5/19/2025
I waited for the service to be done and it. Finished in less than one hour
5/20/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Mike Smith Buick GMC INC. and we hope to see you again soon!
NIAGARA FALLS, NY
William R|2022 GMC 1500 Sierra
Confirmed Service Customer
5/19/2025
Very good
5/20/2025
Hi, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
LOCKPORT, NY
Gerald H|2023 GMC Terrain
Confirmed Service Customer
5/20/2025
Always Good
5/21/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
TONAWANDA, NY
Roberto C|2021 GMC Acadia
Confirmed Service Customer
5/21/2025
Service dept. was super friendly and my inspection didn't take long.
5/22/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Mike Smith Buick GMC INC. and we hope to see you again soon!
AMHERST, NY
Eugene F|2022 GMC 3500HD Sierra
Confirmed Service Customer
5/22/2025
Very professional from the service writer to the technician.
5/23/2025
Hi, thank you for your kind words and positive feedback about our team! We truly appreciate you taking the time to let us know how we did. We look forward to assisting you again in the future. Take care!
N TONAWANDA, NY
Gregory G|2025 Buick Enclave
Confirmed Sales Customer
5/22/2025
I really appreciate the family atmosphere at the dealership. They bent over backwards to make the deal, including the owner. I am extremely grateful to them for making this happen.
JOEL SWOGIER
5/23/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
LOCKPORT, NY
Henry H|2025 Buick Encore GX
Confirmed Sales Customer
5/22/2025
Easy and fast. Great salesman.
WALTER ELIZALDE
5/23/2025
Thank you for your feedback! We're delighted to hear that you had a smooth experience with us. Our team works hard to make the process as easy as possible, and we truly appreciate your trust in us for your vehicle purchase. We look forward to assisting you again in the future!
N TONAWANDA, NY
Jack S|2018 GMC Acadia
Confirmed Service Customer
5/24/2025
I was there for Oil Change & Brake Pads. I knew i was going to be approached about rotors. So Vanessa came to me and showed me my rotors which I said give me a quote for the rotors. Her quote was $200. I said give me a total for all my work out the door, oil, brakes, rotors, labor. She came back with around $600. I said yes go ahead with everything. She had left for the night and I was dealing with Andrew now. When my vehicle was done the bill was $785. That's not what I was quoted. I wound up paying $723. This was unacceptable as all my repairs have been there since day 1 and my history proves that. 7 years and I'm thinking of trading in for new but not so much now. I've had my own business 35 years and wouldn't have treated my customers that way , but also would've made it right.
5/25/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
East Amherst, NY
Samuel S|2023 Buick Envision
Confirmed Service Customer
5/24/2025
Everything went well,I just hope this time I get what was promised to me. In the past It was agreed upon that I'd get body side moldings installed on my car. The reason it didn't happen was we (both the Dealership and myself) just didn't make it happen. Either I was busy or it was a Holiday weekend or it snowed or whatever. Bottom line it didn't get done.With this deal when talking to the sales personnel I said it needs a pinstripe and I know I heard it said we can get that done. I'm hoping that this will happen in the weeks to come. All and All everyone treats me very fairly ,From the Salesman Steve P to Nicole (i think) in the front office. Even the other sales personnel were all friendly and helpful. I certainly will be back in the future and will recommend this dealership to Family and Friends
5/25/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
LOCKPORT, NY
Jo Ann Z|2023 Buick Encore GX
Confirmed Service Customer
6/2/2025
Terrible experience with GM Rewards. Oil change and tire rotation were over priced $160 but GM Rewards said I could use my $3,400 points and sent email with my member number to help. Dealer cashier was kind enough but said I had zero points. GM fine print bait and switch operation. Going to Delta Sonic next time. GM card rewards are useless and I will stop using that credit card. Done with you.
6/5/2025
Our team has acknowledged this review.
E AMHERST, NY
Dean B|2024 GMC Sierra 1500
Confirmed Service Customer
6/9/2025
Always a great job done by service department
6/10/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
AKRON, NY
John M|2023 GMC Terrain
Confirmed Service Customer
6/11/2025
Great
6/12/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
LOCKPORT, NY
Valerie H|2014 GMC Acadia
Confirmed Service Customer
6/13/2025
The repair was quick and efficient. I was notified right away that it was ready for pick up. And as always, the chocolate heart when I pick up the car is a sweet treat
6/14/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Mike Smith Buick GMC INC. and we hope to see you again soon!
LOCKPORT, NY
Stephen C|2024 GMC Sierra 1500
Confirmed Service Customer
6/19/2025
Brand new truck with many issues. Dealership on first occurrence was very accommodating. Giving me a loaner. Second trip technicians didn't fix the problem. Third trip , had to order backorder parts. When received vehicle after being fixed. Numerous l hardware and pieces needed to be reinstalled, by myself. Needed an alignment after coming back for the fourth time... All which should have been done after initial 2nd trip. Very frustrating when you keep having to take a vehicle back.
6/23/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
LOCKPORT, NY
Brian M|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/19/2025
Everyone from Josh the Service Manager, to Vanessa my Service Advisor and Kevin the technician are great !! Listened to my concerns, addressed them and made repairs, everything was fantastic! Keep up the great work team !
6/20/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
WILSON, NY
Walter Y|2023 GMC Sierra 1500
Confirmed Service Customer
6/20/2025
Proplem Solved !!!
6/21/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LEWISTON, NY
Carla R|2025 Buick Encore GX
Confirmed Sales Customer
6/24/2025
Great experience. This is my 6th purchase from Phil Guastaferro. He is a true professional.
PHILIP GUASTAFERRO
6/25/2025
Wow—six purchases with Phil? That speaks volumes! He truly is a professional who knows how to make every transaction smooth and stress-free. Thank you for your loyalty and trust—it’s been an honor to serve you through the years!
TONAWANDA, NY
Gerald G|2023 Buick Envision
Confirmed Service Customer
6/25/2025
Great
6/26/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
LOCKPORT, NY
Jill W|2024 Buick Encore GX
Confirmed Service Customer
6/30/2025
it was clean and service was timely
7/1/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Mike Smith Buick GMC INC. and we hope to see you again soon!
MIDDLEPORT, NY
Francis S|2024 Buick Envista
Confirmed Service Customer
7/1/2025
Courteous, , & prompt
7/2/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
APPLETON, NY
Carl Z|2019 GMC Acadia
Confirmed Service Customer
5/22/2025
Good friendly serv Good friendly service
5/23/2025
Hi, thank you for your kind words and positive feedback about our team! We truly appreciate you taking the time to let us know how we did. We look forward to assisting you again in the future. Take care!
LOCKPORT, NY
David C|2021 Buick Enclave
Confirmed Service Customer
6/9/2025
In and out quick with service
6/10/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
LANCASTER, NY
Sandra M|2011 GMC Terrain
Confirmed Service Customer
6/17/2025
My left rear turn signal was working off and on. Nothing wrong was found. I think maybe the bulb was loose. Hope it keeps working.
6/18/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
LOCKPORT, NY
James C|2024 GMC Terrain
Confirmed Service Customer
6/18/2025
Great Customer Service
6/19/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
NIAGARA FALLS, NY
Lynn C|2024 Buick Enclave
Confirmed Service Customer
6/20/2025
Easy online appointment. Service was performed quickly.
6/21/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
CLARENCE CTR, NY
Jay W|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
6/26/2025
I had routine maintenance performed, all of which was done in a neat and timely manner. I was very happy with the service, thank you Mike Smith.
6/27/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
N.TONAWANDA, NY
David G|2011 GMC Sierra
Confirmed Service Customer
7/7/2025
I feel your cost for parts is too inflated & feel it is a slap in the face to loyal customers.
7/8/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
LOCKPORT, NY
Wanda A|2022 GMC Terrain
Confirmed Service Customer
7/9/2025
Quick and completed all tasks needed to be done
7/10/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! Best wishes, Mike Smith Buick GMC INC.
LOCKPORT, NY
Sandra B|2022 GMC Terrain
Confirmed Service Customer
7/18/2025
Quick
7/19/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
NIAGARA FALLS, NY
David S|2016 GMC Savana
Confirmed Service Customer
7/1/2025
This is the second time that I have been disappointed in the quality of service, especially using NON-GM parts without my knowledge.
7/2/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
E AMHERST, NY
Joseph S|2025 Buick Envista
Confirmed Service Customer
7/8/2025
Did a great job on restoring the new vehicle after a small dent occurred. looks brand new again. Have always trusted their work with other vehicles going back to 1992.
7/9/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Mike Smith Buick GMC INC. and we hope to see you again soon!
LOCKPORT, NY
Lawrence P|2024 Buick Encore GX
Confirmed Service Customer
7/10/2025
Just for an inspection. It was on time and reasonable. Great in and out
7/11/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
N TONAWANDA, NY
Gerald M|2024 GMC Terrain
Confirmed Service Customer
7/10/2025
Always know what to expect from the Service Dept., timely and efficient
7/11/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
N TONAWANDA, NY
Beverly J|2023 GMC Terrain
Confirmed Service Customer
7/14/2025
Done very quickly and helped me with My rewards
7/15/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
DEPEW, NY
Sean M|2024 GMC Sierra 3500 HD
Confirmed Service Customer
7/28/2025
Service was excellent and pretty quick. Thanks again
7/29/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Mike Smith Buick GMC INC. and we hope to see you again soon!
APPLETON, NY
Kevin M|2024 GMC Canyon
Confirmed Service Customer
8/1/2025
The service was excellent, as usual.
8/2/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LOCKPORT, NY
Joseph M|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
8/4/2025
Always a seamless process!
ROBERT JR
8/5/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
LOCKPORT, NY
Frederick T|2019 GMC Acadia
Confirmed Service Customer
7/21/2025
I needed an oil change and tire rotation and was able to get an appointment online for just a couple of days later. When I arrived for the appointment, I was in and out quickly.
7/22/2025
Hi, it is great to hear everything was done quickly and to your satisfaction! We're looking forward to your next visit with us!
NIAGARA FALLS, NY
William C|2021 GMC Acadia
Confirmed Service Customer
7/22/2025
Needed oil change before unexpected road trip. Service was scheduled and rendered in timely way to allow trip on time. Thank you.
7/23/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Mike Smith Buick GMC INC. and we hope to see you again soon!
YOUNGSTOWN, NY
William P|2024 Buick Encore GX
Confirmed Service Customer
7/24/2025
The service tech was excellent. Walked us through what would be done and timing on the process. Kept us informed by phone on status.
7/25/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
E AMHERST, NY
Charlotte N|2024 Buick Encore GX
Confirmed Service Customer
8/9/2025
Got me in on time was completely satisfied.
8/11/2025
Thank you for choosing Mike Smith Buick GMC INC. as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
NEWFANE, NY
Joseph M|2024 Buick Encore GX
Confirmed Service Customer
8/10/2025
Was greeted and serviced my vehicle quickly.
8/12/2025
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LOCKPORT, NY
Karen C|2017 GMC 1500 Sierra
Confirmed Service Customer
8/10/2025
Everyone has always been very helpful and friendly
8/12/2025
Karen A Cummings, thanks again for taking the time to leave us this information about your recent visit. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Best wishes, Mike Smith Buick GMC INC.
CLARENCE CTR, NY
Pamela M|2025 Buick Encore GX
Confirmed Service Customer
8/11/2025
Very helpful staff. Comfortable waiting area. Waiting time reasonable.
8/13/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as helpful and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
LOCKPORT, NY
Georgia W|2019 Buick Encore
Confirmed Service Customer
8/11/2025
I was at the dealership for a oil change and inspection and it was completed the service was great the person who checked the car in was friendly and polite
8/13/2025
Georgia Washington, thanks again for taking the time to leave us this information about your recent visit. Please let us know if there is anything else we can do for you; we are more than happy to help!
LOCKPORT, NY
Mary G|2025 Buick Encore GX
Confirmed Sales Customer
8/5/2025
Was a excellent experience purchasing my new vehicle at Mike Smith. My salesman Andy as always goes a I've ans beyond to make the purchasing a pleasure! ThankYou!
ANGELO SEDITA
8/6/2025
Congratulations on your new vehicle! We're happy you found our staff to be so supportive during your experience here at Mike Smith Buick GMC INC.! We sincerely value your business and look forward to your next visit. Take care!
GASPORT, NY
Joel S|2021 GMC Terrain
Confirmed Service Customer
8/5/2025
Amazing job. Fast efficient, paid exactly what I was quoted.
8/6/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Mike Smith Buick GMC INC. and we hope to see you again soon!
BURT, NY
Mindy K|2022 GMC Terrain
Confirmed Service Customer
8/5/2025
Great - friendly and quick
8/6/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
NEWFANE, NY
Mike F|2024 GMC Yukon
Confirmed Service Customer
8/9/2025
quick
8/11/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
BURT, NY
F H|2018 Buick LaCrosse
Confirmed Service Customer
8/9/2025
All services were excellent.
8/11/2025
We're pleased to know we have been able to exceed your expectations and really help you out! Until the next time we meet, take care!
LOCKPORT, NY
Sheila P|2018 GMC Terrain
Confirmed Service Customer
8/11/2025
Very efficient and professional.
8/13/2025
Thank you for choosing Mike Smith Buick GMC INC. as your first choice for all your automotive needs! We hope you have a great day!
NORTH TONAWANDA, NY
Thomas M|2024 GMC Terrain
Confirmed Service Customer
8/11/2025
Great, efficient service by an excellent team at Mike Smith Buick GMC!
8/13/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
N TONAWANDA, NY
Sandra M|2011 GMC Terrain
Confirmed Service Customer
8/12/2025
I had my car in for a state inspection and it failed because of a transfer case leak. The estimate to repair this was $3,755.95. I am 82 yrs old and could not afford this. Just because I'm old I still know when to question things. I feel like I was being taken advantage of because I was old. I went to a reputable repair shop and they said no repair was needed. I have no spots on my garage floor. There was a small amount of condensation but not enough to fail inspection. My car is inspected. I have been a customer of Mike Smith since the 1970's. The dealership has changed for the worst. It is slowly going downhill. It was nice knowing you but it is time to say goodbye. Don't look for me to come back. My car is 15 yrs old and I hope it to be the last car for me. I was thinking of posting this on Facebook but I will not because I am not the kind of person to do this. Sorry to say goodbye. , Sandra Miller
8/15/2025
Our team has acknowledged this review.
LOCKPORT, NY
Perry A|2024 Buick Envision
Confirmed Service Customer
8/13/2025
I had an oil change and tire rotation. All work completed as expected.
8/14/2025
It’s wonderful to hear your oil change and tire rotation were completed exactly as expected. Reliability is the heart of what we do, and we can’t wait to welcome you again for your next service.
GASPORT, NY
Mary S|2023 GMC Acadia
Confirmed Service Customer
8/13/2025
I had a appointment 11:00 and they had my car done at 12:00 .they did a good job.
8/14/2025
We’re glad your appointment was handled efficiently and your car was ready promptly. We look forward to seeing you again for another smooth service visit.
NORTH TONAWANDA, NY
Gregory L|2021 GMC 1500 Sierra
Confirmed Service Customer
8/13/2025
Courteous and knowledgeable. Fixed my issues wuickly
8/14/2025
We’re glad our courteous and knowledgeable team fixed your issues quickly. We look forward to welcoming you back for another efficient and professional visit.
NIAGARA FALLS, NY
Steven E|2023 GMC Terrain
Confirmed Service Customer
8/16/2025
I called to make a appointment to have my Terrain inspected,Their associates politely scheduled my visit around my schedule. Upon arrival I was guided into a well lit squeaky clean service staging area where a friendly associate guided me through the process.The waiting room is very comfortable and the wait time short. Keep up the Great work!
8/17/2025
Thank you for sharing such detailed feedback! We’re thrilled your inspection experience was seamless—from polite scheduling to a comfortable waiting area. Your kind words mean a lot, and we’re here anytime you need us!
GASPORT, NY
George D|2020 GMC 1500 Sierra
Confirmed Service Customer
8/20/2025
Although the previous service person forgot to put a notation in the computer about my damaged brake sensor wires causing there to be some delay and confusion on handling it under the shops expense eventually the manager Josh cleared things up and handled it very professionally and it was much appreciated! I thanked him very much and commented him on his professionalism and willingness to take care of the issues created by past tech is no longer with them. Overall my experience was very good although mildly frustrating in the beginning (no fault of anybody there at the time!)
8/21/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
LEWISTON, NY
Susan M|2022 GMC Acadia
Confirmed Service Customer
8/26/2025
Friendly service and good recommendations
8/27/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
YOUNGSTOWN, NY
John D|2024 GMC Sierra 2500 HD
Confirmed Service Customer
9/1/2025
The service department did a very good job taking care of my truck
9/2/2025
We’re happy to know your truck was well cared for by our service department—it means a lot to us. Wishing you a fantastic day!
NORTH TONAWANDA, NY
Chris T|2019 Buick Encore
Confirmed Service Customer
8/13/2025
Got me in on time and out as planned
8/14/2025
We’re happy your visit was on time and went as planned—that’s exactly the service we strive to provide. We look forward to seeing you again soon.
LOCKPORT, NY
Donna W|2021 Buick Envision
Confirmed Service Customer
8/15/2025
In for routine maintenance
8/16/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
LOCKPORT, NY
Robert P|2024 Chevrolet Blazer
Confirmed Service Customer
8/15/2025
The work was accomplished in a timely manner.
8/16/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
LOCKPORT, NY
Garth F|2023 Buick Encore GX
Confirmed Service Customer
8/20/2025
Like the service not liking the high prices
8/21/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
LOCKPORT, NY
Vanya L|2019 Buick Encore
Confirmed Service Customer
8/25/2025
The problem was found and repaired in the same day
8/26/2025
Hi, we are so happy to read such a great review about Mike Smith Buick GMC INC.! We look forward to your next visit! Take care!
NIAGARA FALLS, NY
Robert D|2023 Buick Enclave
Confirmed Service Customer
8/31/2025
very quick, efficient and friendly. Also like i don’t have to wait 2 or more weeks for an appointment
9/1/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BUFFALO, NY
Earl G|2023 GMC Sierra 1500
Confirmed Service Customer
9/1/2025
Quick and great customer service
9/2/2025
We’re glad your visit was both fast and accompanied by excellent service! Please don’t hesitate to reach out if there’s anything additional we can do for you.
LOCKPORT, NY
Vernon R|2020 GMC Terrain
Confirmed Service Customer
9/8/2025
Service manager and cashier was very professional and friendly and helpful
9/9/2025
Hello, we're happy to hear you had such a positive experience with our team! Thank you again for taking the time to let the world know about your positive experience. Best wishes, Mike Smith Buick GMC INC.
NIAGARA FALLS, NY
Lori R|2024 GMC Yukon
Confirmed Service Customer
9/11/2025
Efficient. Helpful.
9/12/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
MIDDLEPORT, NY
Katie M|2020 GMC Terrain
Confirmed Service Customer
9/12/2025
Efficient, informative, pleasant
9/13/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mike Smith Buick GMC INC.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
NEWFANE, NY
Justin N|2023 GMC Acadia
Confirmed Service Customer
9/8/2025
Employees were great. $250 for an oil change, tire rotation and to add a bottle of fuel cleaner is insane! I’m loyal to you by buying a GMC vehicle. Now your price gauge your customers? I’ll go back to going to Hillman’s who can do all that for $100. Hell, I’ll go to the 15 minute oil change place down the street and never have to leave my car. I don’t recall the prices being that ridiculous last time I went to a dealer.
9/9/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
LOCKPORT, NY
Coyla S|2023 Buick Envision
Confirmed Service Customer
9/10/2025
Everyone was cooperative and pleasant.
9/11/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
N TONAWANDA, NY
Richard K|2021 GMC Canyon
Confirmed Service Customer
9/12/2025
Service was fast. And efficient but prices for services jumped. And the requirement in the service option for an oil change to have to use bg products which was never the case seems unreasonable. I have paid in the past 120$ for oil change tire rotation and nys inspection. In my recent visit it was 188$. And to come to find out. My air filter and cabin filter were never checked but they were marked good on the inspection sheets leaves some questions in my mind on the quality and attention to details in a service appointment leads me to seek service elsewhere in the future thank you for your time
9/13/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
NIAGARA FALLS, NY
David K|2020 Buick Encore GX
Confirmed Service Customer
9/17/2025
Vanessa is excellent! She’s knowledgeable, pleasant, and very easy to work with.
9/18/2025
Hi, thank you for your kind review; we are happy to pass along your comments to our staff here at Mike Smith Buick GMC INC.! We hope to be of service to you again in the future. Take care!
E AMHERST, NY
Peter V|2021 GMC Yukon
Confirmed Service Customer
9/18/2025
Easy to make an appointment and service was done in a reasonable time. Nice job.
9/19/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
NORTH TONAWANDA, NY
Darleen T|2022 Buick Encore GX
Confirmed Service Customer
9/20/2025
Very good
9/21/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
North Tonawanda, NY
William P|2023 GMC Yukon
Confirmed Service Customer
9/23/2025
Fast friendly service.
9/24/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
NIAGARA FALLS, NY
Carol R|2023 GMC Acadia
Confirmed Service Customer
9/13/2025
Dealership and staff performed their work quickly and efficiently.
9/14/2025
We’re glad the dealership and staff were able to handle your visit quickly and efficiently! Providing reliable and smooth service is exactly what we strive for every time.
LOCKPORT, NY
Brian M|2025 GMC Sierra 1500
Confirmed Service Customer
9/15/2025
Everyone at Mike Smith does a EXCELLENT job !!
9/16/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
WILSON, NY
John T|2022 GMC Terrain
Confirmed Service Customer
9/16/2025
Paid over $300 for LOF , tire rotation, air filter and cabin filter, and nobody checked my tire air pressure because the same tire that has lost air since the day I bought this car from you brand new was at only 28 lbs. You have never been able to correct this problem since I bought the car despite bringing it back more than once . I bought two brand new GMC Terrains from you on the same day from Steve Argo. Every time I bring this car in for service I have to ask you to check the tire pressure. This time I forgot and despite having a tire rotation, nobody checked tire pressure. Isn’t this just common sense? Don’t think I will buy cars in the future from your dealership nor will I return for my service needs.
9/17/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
LOCKPORT, NY
Michelle D|2022 GMC 1500 Sierra
Confirmed Service Customer
9/30/2025
Been going to them since they’ve opened.
10/1/2025
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SANBORN, NY
Angela B|2019 Buick Envision
Confirmed Service Customer
10/7/2025
Fast and efficient
10/8/2025
We're glad everything was completed quickly, efficiently, and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
Newfane, NY
Carl Z|2019 GMC Acadia
Confirmed Service Customer
10/9/2025
The people were friendly and the work done quickly
10/10/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
LOCKPORT, NY
Claude I|2024 GMC Terrain
Confirmed Service Customer
10/15/2025
Dropped car via tow truck, they were right on top of the issue first thing in the morning. Brandon did a great job taking care of us. Kudos!
10/16/2025
We’re so glad Brandon and the team took care of you from the moment your car arrived! Prompt, attentive service is exactly what we strive for, and we’re thrilled it made a positive difference.
E AMHERST, NY
Ann H|2017 Buick Regal
Confirmed Service Customer
9/29/2025
Friendly service.
10/1/2025
Hi, we are very happy we could provide you with a positive experience! Thank you again for taking the time to let the world know about your positive experience. Best wishes, Mike Smith Buick GMC INC.
LOCKPORT, NY
Susan M|2022 GMC Acadia
Confirmed Service Customer
10/6/2025
I was told a month before about a sale that was coming in Oct on tires. This brought me back to a great deal of buy 3 get 1 for $1.00. They are friendly and helpful. I have dealt with them for years.
10/7/2025
We’re glad our tire sale brought you back and that you found the team friendly and helpful! Your long-term loyalty means a lot, and we’ll continue providing great deals and reliable service every time you visit.
YOUNGSTOWN, NY
Jeffrey B|2023 GMC Acadia
Confirmed Service Customer
10/9/2025
generally I never have any problems
10/10/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
LOCKPORT, NY
Susan R|2018 Buick Encore
Confirmed Service Customer
10/13/2025
Did an oil change a maintenance work. Excellent job
10/14/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
NIAGARA FALLS, NY
Susan M|2019 GMC Terrain
Confirmed Service Customer
10/14/2025
I’ve always had a good experience at this dealership! The staff extremely helpful and friendly! The waiting room is immaculate! The coffee is delicious lol
10/15/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
LOCKPORT, NY
Brian M|2025 GMC Sierra 1500
Confirmed Service Customer
10/15/2025
Everyone at the Dealership is great, highly recommend to anyone!! Great job to ALL !! Looking forward to future visits...
10/16/2025
Thank you so much for the wonderful words! We’re thrilled that you had such a great experience with our team and that everyone made a positive impression. Your recommendation means the world to us, and we can’t wait to welcome you back for future visits—where great service and friendly smiles are always waiting!
WILSON, NY
Richard R|2018 GMC Acadia
Confirmed Service Customer
10/20/2025
The staff was knowledgeable of my problem and very accommodating. The thermostat had to be replaced and the job would to take 4-5 hours and they offered to take me home and pick me up when the car was done. My experience with with the mechanics at Mike Smith GMC has been very good. Never had a problem with the work they did on my car.
10/21/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
NORTH TONAWANDA, NY
Robert D|2023 Buick Enclave
Confirmed Service Customer
10/30/2025
oil change and tire rotation
10/30/2025
We’re glad your oil change and tire rotation went smoothly! Reliable and efficient service is our goal, and we look forward to welcoming you back.
BUFFALO, NY
Carole H|2026 Buick Encore GX
Confirmed Sales Customer
10/21/2025
Everyone was so helpful.. I always return to Mike Smith because I know they care.
WALTER ELIZALDE
10/22/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LOCKPORT, NY
Wayne H|2020 GMC Acadia
Confirmed Service Customer
10/22/2025
I had previously complained as long as a year and a half ago about a warning light that kept coming on and was told until the vehicle died there was nothing that could be done. This would have been covered under warranty if taken care of then. Now I'm being told it will cost me 1500 to repair. It needs a new thermostat. And to make matters worse, your service personnel never documented my complaint. Worst service department ever. My family (all 19) have agreed we're done with Mike Smith. Shoddy personnel have cost you not just service, but future purchases.....
10/27/2025
Our team has acknowledged this review.
LOCKPORT, NY
Joseph R|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
10/27/2025
had no problem,got in for service right away
10/28/2025
We’re glad you had no issues and were able to get in for service right away! Making your visit hassle-free is always a priority, and we look forward to keeping your future visits just as smooth.
BARKER, NY
David C|2021 Buick Enclave
Confirmed Service Customer
10/28/2025
Fast service as usual
10/29/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
LANCASTER, NY
Carolyn L|2022 Buick Envision
Confirmed Service Customer
10/30/2025
Pleasant experience.
10/30/2025
We’re glad you had a pleasant experience! Your satisfaction is what drives us, and we look forward to seeing you again soon.
NEWFANE, NY
Robert R|2025 Buick Encore GX
Confirmed Service Customer
10/31/2025
Quick service - professional attitude
11/1/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
BUFFALO, NY
Nancy E|2024 GMC Terrain
Confirmed Service Customer
11/1/2025
Everything was great
11/2/2025
Hi there, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LOCKPORT, NY
Joseph C|2025 Buick Encore GX
Confirmed Service Customer
11/3/2025
did great!
11/4/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
Tonawanda, NY
Laverne W|2024 GMC Terrain
Confirmed Service Customer
11/3/2025
every thing was good thanks
11/4/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
HOLLEY, NY
Donald C|2025 Buick Encore GX
Confirmed Service Customer
11/3/2025
Very efficient, fast service.
11/4/2025
We're glad everything was completed efficiently, with fast service, and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
LOCKPORT, NY
Joseph M|2026 GMC Sierra EV
Confirmed Sales Customer
11/5/2025
Always professional
WALTER ELIZALDE
11/6/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
WILLIAMSVILLE, NY
April B|2025 GMC Yukon
Confirmed Service Customer
11/6/2025
Perfect, quick, friendly, efficient, as always!!!
11/7/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
LOCKPORT, NY
Donald C|2023 GMC Sierra 1500
Confirmed Service Customer
11/7/2025
Vanessa is very well versed in the service department
11/8/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
SANBORN, NY
Patrick M|2023 GMC Canyon
Confirmed Service Customer
11/9/2025
Very informative and efficent
11/10/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
EAST AMHERST, NY
Judith O|2025 Buick Encore GX
Confirmed Service Customer
11/13/2025
No problems at all ! Everyone was great and took care of my car !
11/14/2025
It’s great to hear that everything was done to your satisfaction! Thank you again for taking the time to share feedback about your recent visit. Take care!
LOCKPORT, NY
John H|2022 GMC Terrain
Confirmed Service Customer
11/13/2025
Great service. The worker was very accommodating and explained everything that needed to be done.
11/14/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Smith Buick GMC INC.. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
MIDDLEPORT, NY
Christa R|2020 GMC Terrain
Confirmed Service Customer
11/17/2025
They were friendly and courteous. Answered all my questions, and were very prompt on the finish time.
11/18/2025
Thank you for your detailed review — friendly, courteous, and prompt service is exactly what we strive to provide to every guest.
LOCKPORT, NY
Vicky W|2014 GMC Acadia
Confirmed Service Customer
11/17/2025
Great service
11/18/2025
Thank you for your concise feedback — great service is always our goal, and we’re glad your visit reflected that.
LOCKPORT, NY
Dan N|2017 GMC 1500 Sierra
Confirmed Service Customer
11/20/2025
Great communication on what needed to be repaired, and when vehicle would be ready for pick up
11/21/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
NEWFANE, NY
Frederick T|2019 GMC Acadia
Confirmed Service Customer
11/5/2025
In and out quickly with an honest evaluation of cars condition.
11/6/2025
Hello, we are glad we could help! We sincerely value your business and look forward to your next visit!
NIAGARA FALLS, NY
Ronald N|2024 GMC Terrain
Confirmed Service Customer
11/10/2025
I took my car over a 2024 GMC Terrain because the heater was not working properly. They did not fix the problem, very disappointed. I drove my wife's car which we purchased at your dealership and it works like it should. Will be bringing the car back and hopefully the issue will be corrected!
11/11/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
NIAGARA FALLS, NY
Claude L|2018 GMC Terrain
Confirmed Service Customer
11/10/2025
My experience working with GMC Mike Buick was great. Molly was extremely helpful, especially when it came to communicating between me and the insurance company. I’ve never seen anyone at a car shop be this supportive — she went above and beyond to help me understand everything and handle all the back-and-forth with the insurance company.
11/11/2025
Thank you for the awesome feedback! We're so glad to hear that our staff went above and beyond to assist you. We’ll be sure to pass along your kind words and look forward to continuing to assist you with all your future vehicle needs!
BUFFALO, NY
Beverly J|2023 GMC Terrain
Confirmed Service Customer
11/14/2025
Very friendly and excellent service
11/15/2025
Friendly and excellent service is always our goal! Thank you for sharing your experience.
DEPEW, NY
Thomas R|2022 GMC Yukon
Confirmed Service Customer
11/15/2025
Service was good. But price for oil change and tire rotation went from $99 in Nov 2024 to $189 in Nov 2025. That's a 90% increase. That's crazy!!
11/16/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
NORTH TONAWANDA, NY
David C|2021 Buick Enclave
Confirmed Service Customer
11/18/2025
Always Good service !!
11/19/2025
Hi there! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
LANCASTER, NY
Julie S|2018 GMC Terrain
Confirmed Service Customer
11/19/2025
Brandon was excellent. Very helpful from the moment I pulled in to cashing out.
11/20/2025
Your kind and appreciative note about Brandon shines with sincerity—thank you for recognizing his helpfulness from start to finish, and we’re glad your visit felt so seamless all the way through checkout.
CLARENCE CENTER, NY
Douglas H|2025 GMC Sierra 1500
Confirmed Service Customer
11/20/2025
Always very accommodating
11/21/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
CLARENCE CTR, NY
Kylie M|2025 Buick Encore GX
Confirmed Service Customer
11/22/2025
Great customer service. Quick
11/23/2025
Hi, thank you for the high star rating and for the wonderful review! We do hope we can be of assistance in the future. Take care!
GASPORT, NY
Kenneth G|2009 Chevrolet Traverse
Confirmed Service Customer
11/24/2025
I was thankful to see the price for an oil change has come down! Glad to know someone is paying attention to these comments. Great service experience!
11/25/2025
We’re glad our team is listening! Providing affordable, high-quality service is always our goal, and we’re thrilled your visit was a positive one.
LOCKPORT, NY
Jeffrey O|2022 GMC 1500 Sierra
Confirmed Service Customer
11/27/2025
Great service
11/28/2025
Thank you for praising our service! Your acknowledgment means a lot, and we’re thrilled to keep providing care that makes a difference.
SANBORN, NY
Sara H|2024 GMC Terrain
Confirmed Service Customer
12/1/2025
This is my first vehicle I purchased at this dealership and I've been pleased with my experience from the purchase to the times I brought it in for service. They are efficient and organized and easy to work with. My fiance has been coming here for years and Bob Davidson the sales rep has always took care of him and he made my buying experience seamless. This is by far the best dealership I have dealt with.
12/2/2025
What a wonderful review! We’re honored your first vehicle purchase with us was seamless and that Bob made such a positive impact. Your kind words about our efficiency and organization mean a lot, and we’re delighted to be your go-to dealership.
Buffalo, NY
Douglas H|2025 GMC Sierra 1500
Confirmed Service Customer
12/3/2025
Quick and efficient
12/4/2025
Hi, thank you for taking the time to leave a review for us at Mike Smith Buick GMC INC.! We're looking forward to your next visit!
CLARENCE CTR, NY
Herbert M|2024 GMC Sierra 1500
Confirmed Service Customer
12/6/2025
Awesome dealership.
12/7/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
WILSON, NY
Kevin R|2025 Chevrolet Trailblazer
Confirmed Service Customer
12/9/2025
Very friendly, fast and efficient.
12/10/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mike Smith Buick GMC INC.! Until the next time we meet, take care!
LOCKPORT, NY
Jack H|2025 Buick Envision
Confirmed Service Customer
12/10/2025
Very accommodating
12/11/2025
Wow, we're glad you had such a wonderful experience with us! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
LOCKPORT, NY
Robert S|2025 GMC Sierra 3500 HD
Confirmed Service Customer
12/11/2025
Everything went quick and easy.
12/12/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
CLARENCE, NY
Clarence Z|2022 GMC Acadia
Confirmed Service Customer
11/21/2025
Excellent service and very knowledgeable
11/22/2025
Hi, thank you for the high star rating and for the wonderful review! We do hope we can be of assistance in the future. Take care!
WILLIAMSVILLE, NY
Eric P|2024 GMC Canyon
Confirmed Service Customer
12/5/2025
Got me in the next day and fixed the issue. Would come again Thanks!
12/6/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
MEDINA, NY
Dean B|2024 GMC Sierra 1500
Confirmed Service Customer
12/8/2025
Great experience and good people
12/9/2025
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Thank you again for choosing Mike Smith Buick GMC INC. and we hope to see you again.
AKRON, NY
Marcia B|2018 GMC Yukon
Confirmed Service Customer
12/8/2025
Brandon is awesome! So very helpful and informative when answering questions. Service was quick.
12/9/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Thank you again for the great review!
LOCKPORT, NY
Deanna D|2025 Buick Encore GX
Confirmed Service Customer
12/10/2025
great service - fast & courteous
12/11/2025
Hi, we are so pleased you enjoyed your visit to Mike Smith Buick GMC INC.! If you're ever in need of more help, please let us know!
OLCOTT, NY
James S|2024 Buick Envision
Confirmed Service Customer
12/15/2025
Had an oil change - finished in a timely manner!
12/16/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mike Smith Buick GMC INC.! Thank you so much again for your feedback! We hope you have a great day!
LOCKPORT, NY
Joseph M|2024 Buick Encore GX
Confirmed Service Customer
12/29/2025
Went to have a leaking exhaust system investigated. The problem was found, parts were ordered. On Dec 26 the vehicle was repaired and back to new. The service was excellent! Thank you!
12/30/2025
Hi, we're so happy we were able to help you out! Thank you for choosing Mike Smith Buick GMC INC. and we hope to see you again soon!
LOCKPORT, NY
Auto C|2025 Chevrolet Blazer
Confirmed Service Customer
1/2/2026
Fantastic service!
1/3/2026
Hello, we're glad to hear you enjoyed your visit. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
LOCKPORT, NY
Suzanne G|2025 GMC Terrain
Confirmed Service Customer
1/5/2026
Just an oil change and tire rotation. In and out in less than an hour and very courteous
1/6/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
AMHERST, NY
Perry A|2024 Buick Envision
Confirmed Service Customer
1/7/2026
I stopped in without an appointment for a NYS inspection and was able to get it done. I was in and out in less than 30 minutes.
1/8/2026
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
GASPORT, NY
Thomas W|2024 GMC Sierra 2500 HD
Confirmed Service Customer
1/7/2026
Scheduled appt and work done on time
1/8/2026
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
TONAWANDA, NY
Edwin M|2024 GMC Terrain
Confirmed Service Customer
1/7/2026
Everything was done on time and Vanessa is great
1/8/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
Gasport, NY
Philip S|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
1/9/2026
In and out for oil change
1/10/2026
Thank you for the feedback. We’re glad your oil change was quick and efficient.
LOCKPORT, NY
F H|2018 Buick LaCrosse
Confirmed Service Customer
1/9/2026
The Service I received was excellent. The staff was extremely friendly and helpful. The work was done right and in a timely manner.
1/10/2026
We appreciate your detailed feedback. It’s wonderful to hear our friendly staff completed the work correctly and efficiently, making your experience excellent.
LOCKPORT, NY
Hazel L|2019 Buick Encore
Confirmed Service Customer
1/12/2026
As always you were great
1/13/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
LOCKPORT, NY
Roger P|2025 GMC Sierra 3500 HD
Confirmed Service Customer
1/14/2026
Fast and friendly service
1/15/2026
Thank you for the kind and upbeat feedback. We’re glad your visit was fast, friendly, and handled with care from start to finish. We appreciate you stopping by and look forward to helping you again.
LYNDONVILLE, NY
George D|2020 GMC 1500 Sierra
Confirmed Service Customer
1/14/2026
I needed my inspection done and they fit me in right away. Great service!
1/14/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
LEWISTON, NY
Suzanne N|2023 GMC Acadia
Confirmed Service Customer
1/17/2026
Dealer ended up paying for the oil change because we leased a new car while waiting for the oil change on our Acadia!
1/18/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
LOCKPORT, NY
Cheryl M|2024 Buick Envision
Confirmed Service Customer
12/15/2025
Always wonderful service at Mike Smith!
12/16/2025
Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
WILLIAMSVILLE, NY
Victoria M|2023 GMC Yukon XL 1500
Confirmed Service Customer
12/22/2025
The oil changes are quick and efficient. The previous dealership I would use had me wait over 2 hours for oil changes. Mike Smith has me in and out in less than one hour which is amazing. My only complaint is 1. they scraped my inspection ticket off for some reason and just set it back on 2. whoever drove my car left a very unpleasant odor in it.
12/24/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
LOCKPORT, NY
Janet M|2025 Buick Encore GX
Confirmed Service Customer
1/1/2026
I enjoyed my experience at Mike Smith Buick. The staff members were professional, the waiting room comfortable, and the waiting time very short.
1/2/2026
Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
NORTH TONAWANDA, NY
Zachary M|2026 GMC Sierra 1500
Confirmed Sales Customer
1/6/2026
Andy was excellent along with Nicole Always a pleasure to do business with this dealership.
ANGELO SEDITA
1/7/2026
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
WILLIAMSTOWN, NY
Deborah K|2021 GMC Acadia
Confirmed Service Customer
1/8/2026
Quick, easy, in and out! Great job and chocolate when you pay your bill! Good job!
1/9/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
N TONAWANDA, NY
Doraine G|2024 GMC Terrain
Confirmed Service Customer
1/10/2026
Well I made appointment on line but when my husband got there the guy said he couldn't take him because online scheduling hasn't worked in a month. He had to come back at 2pm. We live in NF so my husband told him he. Would sit and wait he wasn't going to drive back and forth. He ended up only waiting about half an hr. And the guy took care of him. He was polite and nice.
1/11/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
NIAGARA FALLS, NY
John K|2022 GMC Canyon
Confirmed Service Customer
1/29/2026
Andrew in service was amazing!!!!
N TONAWANDA, NY
Donald S|2024 Buick Enclave
Confirmed Service Customer
1/17/2026
Appointment scheduled quickly and work performed on time.
1/18/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
LOCKPORT, NY
David K|2020 Buick Encore GX
Confirmed Service Customer
1/23/2026
NYS inspection was completed quickly and professionally.
1/25/2026
We're glad everything was completed quickly, professionally, and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
E AMHERST, NY
Colleen H|2022 GMC Yukon XL
Confirmed Service Customer
1/28/2026
Staff was friendly, they were ready for me when I showed up for my appointment, they were prompt and did not pressure me to do more than I was scheduled for, waiting room is clean and warm.
NORTH TONAWANDA, NY
Mary S|2023 GMC Acadia
Confirmed Service Customer
1/28/2026
It was great they had coffee while you wait for your car they had my car done within a 1/2 hour. Inspection, oil change, and tire rotation.
NORTH TONAWANDA, NY
Angelo S|2025 Buick Envision
Confirmed Service Customer
2/10/2026
great service
TONAWANDA, NY
Joseph M|2025 Buick Enclave
Confirmed Service Customer
2/12/2026
All requested items to be performed were satisfactory completed in a timely manner
NIAGARA FALLS, NY
Julie S|2024 Buick Encore GX
Confirmed Service Customer
2/16/2026
Brandon helped me upon pulling! It was a great experience as usual. Thank you
CLARENCE CENTER, NY
Michael H|2026 Chevrolet Silverado 1500
Confirmed Service Customer
2/16/2026
Good
LOCKPORT, NY
Daniel B|2025 Chevrolet Silverado 1500
Confirmed Service Customer
2/18/2026
Fast service
LOCKPORT, NY
Ronald M|2023 GMC Terrain
Confirmed Service Customer
2/18/2026
tey have always provided with excellant svice
WILLIAMSVILLE, NY
Auto C|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
3/16/2026
Fantastic service
3/17/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Smith Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
LOCKPORT, NY
Jerilynn B|2023 Buick Envision
Confirmed Service Customer
3/16/2026
Very friendly and vehicle was ready in an hour. I brought it in half hr before my appointment because of another appointment that ended sooner and didn't want to travel back home. accommodated me. Love the dealer ship and service
3/17/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
NIAGARA FALLS, NY
Suzanne N|2024 Buick Envista
Confirmed Service Customer
2/4/2026
It is easy to schedule online. The service is prompt. They also did my inspection that day so it could all be done at one time.
NIAGARA FALLS, NY
Sheryl M|2019 Buick Enclave
Confirmed Service Customer
2/6/2026
I recently started to come to Mike Smith Buick to have my Enclave serviced. I had previously bought a prior Enclave from them, but not my current car. I had been very disappointed with the service I was getting with independent repair shops, so I thought I would try Mike Smith. I have been nothing but pleased with my two interactions with them over the past few months. I would highly recommend them.
NORTH TONAWANDA, NY
Robert R|2025 Buick Encore GX
Confirmed Service Customer
2/9/2026
Pleasant and friendly greeting. They were prepared for my appointment and my car went into the shop almost immediately.
BUFFALO, NY
Paul W|2020 GMC Terrain
Confirmed Service Customer
2/9/2026
outstanding organization that is with you for the entire life of the vehicle-- GM is lucky to have this organization in their fold
BUFFALO, NY
Sharon H|2020 Buick Envision
Confirmed Service Customer
2/9/2026
Fast service
NIAGARA FALLS, NY
Christophe T|2019 Buick Encore
Confirmed Service Customer
2/13/2026
Meet my expectations
LOCKPORT, NY
Vernon R|2020 GMC Terrain
Confirmed Service Customer
2/16/2026
Everybody was very professional, especially the service department two thumbs up
NIAGARA FALLS, NY
Dennis L|2025 GMC Acadia
Confirmed Service Customer
3/5/2026
I have never been treated with such respect towards me and my budget. Mike Smith is fair and honest. Thank you for an outstanding experience!
3/6/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided outstanding service. We truly appreciate your feedback and look forward to serving you again!
Wilson, NY
Roxanne Q|2023 GMC Terrain
Confirmed Service Customer
3/7/2026
I was in for maintenance on our lease vehicle. Everyone I encountered friendly and courteous.
3/8/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
LOCKPORT, NY
Margaret B|2025 Buick Envista
Confirmed Service Customer
3/16/2026
Very friendly only took about 1hour for oil change and inspection
3/17/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Smith Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
TONAWANDA, NY
Elena A|2016 GMC Acadia
Confirmed Service Customer
3/16/2026
Body work was excellent but the Side detection system still doesn’t work. I made an appointment to bring it back but earliest appointment available was Wednesday 3/18.
3/17/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
GASPORT, NY
David H|2023 GMC 1500 Sierra
Confirmed Service Customer
3/16/2026
I called for a appointment for a warranty ground strap replacement they told me they were no openings till next week on Wednesday no problem got the time put it in my phone waited a week went in and they said they don’t have any appointments for me so I complained about it and he took it and serviced my warranty not like it was at this dealership. This was always a nice friendly dealership not anymore I also wanted them to check my transmission oil and they told me that they would need to drain entire system to check oil and would not be free. I said it has a delayed engagement that’s why I want oil checked he said that it probably has sludge in the oil and GM says that it is perfectly normal to have sludge in oil and a delayed engagement in my transmission. I told him who ever told him that GM told him sludge in a transmission and delayed engagement was normal should be fired and can’t believe that you would spread this lie to customers GM should know about this I have been coming to this dealership for 30plus years this is a shame.
3/17/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
BURT, NY
Joseph M|2025 Buick Enclave
Confirmed Service Customer
3/16/2026
In for a nys inspection, every thing went well !!
3/17/2026
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
NIAGARA FALLS, NY
Connie W|2026 GMC Terrain
Confirmed Sales Customer
3/17/2026
I could not be happier, my sales Rep.Philip Guastaferro was courteous, professional and made sure he met my needs to the best of his ability..he made the transition for my new lease seamless to include changing my plates , and sitting in my vehicle and demonstrating all the options. The finance department made the paperwork streamlined , all was explained previous to signing...I am so very impressed with the Teams at Mike Smith...
PHILIP GUASTAFERRO
3/18/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
N TONAWANDA, NY
Magali T|2024 GMC Sierra 1500
Confirmed Service Customer
3/19/2026
Vanessa and the mechanics were phenomenal! THANK YOU!
3/20/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
NORTH TONAWANDA, NY
Paul S|2024 GMC Sierra 1500
Confirmed Service Customer
3/20/2026
Went well. Treated me with respect and the service was completed within the times they quoted me
3/21/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
NORTH TONAWANDA, NY
Leon G|2026 Buick Encore GX
Confirmed Sales Customer
3/23/2026
Bob Davidson was very well salesman to work with . He answered all our questions we asked.
ROBERT JR
3/24/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
GASPORT, NY
Sheila P|2018 GMC Terrain
Confirmed Service Customer
3/26/2026
I have never had to wait when I’ve made an appointment. Service is always provided in an efficient and timely manner. I always feel that they appreciate my business.
3/27/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
NORTH TONAWANDA, NY
Jack H|2025 Buick Envision
Confirmed Service Customer
3/26/2026
Smooth and efficient
3/26/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
LOCKPORT, NY
Catherine T|2020 Buick Enclave
Confirmed Service Customer
3/27/2026
The whole team was efficient and very pleasant. We always have a five star visit with them!!
3/28/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
LOCKPORT, NY
Allen S|2025 Buick Encore GX
Confirmed Service Customer
3/30/2026
Always five star experience
BUFFALO, NY
Jennifer J|2022 GMC Terrain
Confirmed Service Customer
4/1/2026
Friendly and quick service for my NYS Inspection.
4/2/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
NEWFANE, NY
Anthony C|2019 GMC Terrain
Confirmed Service Customer
4/4/2026
My 2019 GMC Terrain was brought in for service on 3/24/2026. Vanessa Medeiros was my service advisor and wrote up the issues that needed to be fixed. Kevin Hall was assigned to do the mechanical labor. The entire process was handled very well. All of the repairs were completed successfully and efficiently. I also requested an oil change and tire rotation which was included with the repairs. I had to wait for the entire service provided and my wait time was minimal. Mike Smith's Service Department did an excellent job on my vehicle.
4/5/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
CKEEKTOWAGA, NY
Eileen P|2026 GMC Terrain
Confirmed Service Customer
4/7/2026
Everyone was helpful and friendly
BRANDON B
4/9/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
N TONAWANDA, NY
John M|2024 Buick Encore GX
Confirmed Service Customer
3/16/2026
Staff was very friendly service was done quickley
3/17/2026
We're glad everything was completed quickly, with friendly service, and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
NORTH TONAWANDA, NY
Jillian R|2025 Chevrolet Trailblazer
Confirmed Service Customer
3/16/2026
The work was done quickly and I was updated about the process, all employees were polite and helpful
3/17/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
COLDEN, NY
Kevin D|2022 GMC Canyon
Confirmed Service Customer
3/23/2026
Excellent
3/24/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Smith Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
LOCKPORT, NY
Erin H|2026 Buick Enclave
Confirmed Sales Customer
4/4/2026
Everyone was very nice, they listened to my needs and concerns
STEPHEN PALMERI
4/5/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
LOCKPORT, NY
Auto C|2018 Chevrolet Equinox
Confirmed Service Customer
4/6/2026
Fantastic service!! Vanessa, Brandon and Josh are the best
BRANDON B
4/7/2026
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
LOCKPORT, NY
Douglas A|2025 GMC Sierra 1500
Confirmed Service Customer
4/7/2026
Last minute stop no appointment and they got me on n and out quickly
ARIANA A
4/9/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
CLARENCE CTR, NY
Marybeth W|2026 GMC Acadia
Confirmed Service Customer
4/13/2026
Vanessa Mederos did a fantastic job of finding my squeak problem and had it fixed. Polite and professional and very timely.
VANESSA M.
4/14/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
LOCKPORT, NY
Bethany D|2026 Buick Encore GX
Confirmed Service Customer
4/15/2026
It was fast and done right.
BRANDON B
4/16/2026
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
YOUNGSTOWN, NY
Cynthia L|2019 GMC Canyon
Confirmed Service Customer
4/15/2026
Service Representative was friendly and the job was done in good time.
BRANDON B
4/16/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
WILSON, NY
Frederick L|2019 GMC Acadia
Confirmed Service Customer
4/8/2026
Knowledgeable and courteous staff. mechanics that do things right the first time. always been my favorite dealer.
BRANDON B
4/9/2026
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please give us a call. We're always happy to help!
NIAGARA FALLS, NY
Carl D|2025 GMC Terrain
Confirmed Service Customer
4/15/2026
Body work after deer collision. Excellent service!
TONY A.
4/16/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
LOCKPORT, NY
Clarence J|2022 GMC Acadia
Confirmed Service Customer
4/17/2026
Friendly and knowledgeable
BRANDON B
4/18/2026
Hi, thank you for taking the time to leave a review for us at Mike Smith Buick GMC INC.! We're looking forward to your next visit!
WILLIAMSVILLE, NY
Michael S|2026 Buick Encore GX
Confirmed Service Customer
4/18/2026
Very good
BRANDON B
4/19/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
LEWISTON, NY
Amy L|2022 GMC Terrain
Confirmed Service Customer
4/20/2026
I went in with a flat tire, and the technician said they might not be able to get to it the same day, but they did! Was very happy about that!
BRANDON B
4/22/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
LOCKPORT, NY
Zachary R|2024 GMC Acadia
Confirmed Service Customer
4/20/2026
Made an appointment and was on time. SUV was repaired quickly and I was back on the road in 30 minutes
VANESSA M.
4/22/2026
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! If you have any further questions, please give us a call. We're always happy to help!
MIDDLEPORT, NY
Marguerita A|2015 Chevrolet Trax
Confirmed Service Customer
4/22/2026
My car is running great, I noticed a big difference
VANESSA M.
4/23/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for leaving us this response!
LEWISTON, NY
Wayne C|2020 Buick Encore GX
Confirmed Service Customer
4/23/2026
Excellent customer service with a friendly and welcoming attitude.
WILLIAMSVILLE, NY
MICHAEL J|2026 Buick Encore GX
Confirmed Sales Customer
4/16/2026
Everyone is very helpful and easy to deal with.
ROBERT DAVIDSON
4/17/2026
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Mike Smith Buick GMC INC. and we hope to see you again soon!
AMHERST, NY
Alan M|2019 GMC Canyon
Confirmed Service Customer
4/17/2026
prompt service, very friendly
BRANDON B
4/18/2026
Hi, thank you for taking the time to leave a review for us at Mike Smith Buick GMC INC.! We're looking forward to your next visit!
NORTH TONAWANDA, NY
Susan B|2025 Chevrolet Equinox
Confirmed Service Customer
4/20/2026
Ease of getting a timely appointment
BRANDON B
4/22/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Smith Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
LOCKPORT, NY
Richard B|2022 GMC Yukon XL
Confirmed Service Customer
4/20/2026
Excellent service . All adspects, answering phone, scheduling , courtesy shuttle , price of repair. Everybody is courteous. . Can’t say enough
VANESSA M.
4/22/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
AMHERST, NY
Kelly D|2023 GMC Terrain
Confirmed Service Customer
4/22/2026
Thank you for my recent automotive service , it was timely and professional.
BRANDON B
4/23/2026
You're very welcome! We're glad we could assist you. Thank you for choosing us, and we look forward to seeing you again!
LEWISTON, NY
Kelly M|2026 Buick Enclave
Confirmed Service Customer
4/22/2026
Everyone is so pleasant to deal with and pricing is always fair. Andrew Cotter took excellent care of my automotive needs!
BRANDON B
4/23/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
Clarence, NY
Robert S|2026 GMC Yukon XL 1500
Confirmed Service Customer
4/22/2026
I was very happy with my experience at Mike Smith. They addressed my issues in a very timely matter.
VANESSA M.
4/22/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
Wilson, NY
Elena M|2016 GMC Acadia
Confirmed Service Customer
4/23/2026
I’ve had multiple issues over the past two months with my 10 year old Acadia and the dealership fixed everything to my satisfaction. They did a great job keeping my costs down as well.
GASPORT, NY
Deborah M|2025 Chevrolet Equinox
Confirmed Service Customer
4/23/2026
In quick fixed quick
NEWFANE, NY