Our Reviews
Paul S|2024 GMC Sierra 1500
Confirmed Service Customer
3/20/2026
Went well. Treated me with respect and the service was completed within the times they quoted me
3/21/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
NORTH TONAWANDA, NY
John T|2022 GMC Terrain
Confirmed Service Customer
9/16/2025
Paid over $300 for LOF , tire rotation, air filter and cabin filter, and nobody checked my tire air pressure because the same tire that has lost air since the day I bought this car from you brand new was at only 28 lbs. You have never been able to correct this problem since I bought the car despite bringing it back more than once . I bought two brand new GMC Terrains from you on the same day from Steve Argo. Every time I bring this car in for service I have to ask you to check the tire pressure. This time I forgot and despite having a tire rotation, nobody checked tire pressure. Isn’t this just common sense? Don’t think I will buy cars in the future from your dealership nor will I return for my service needs.
9/17/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
LOCKPORT, NY
Coyla S|2023 Buick Envision
Confirmed Service Customer
9/10/2025
Everyone was cooperative and pleasant.
9/11/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
N TONAWANDA, NY
Katie M|2020 GMC Terrain
Confirmed Service Customer
9/12/2025
Efficient, informative, pleasant
9/13/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mike Smith Buick GMC INC.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
NEWFANE, NY
William P|2023 GMC Yukon
Confirmed Service Customer
9/23/2025
Fast friendly service.
9/24/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
NIAGARA FALLS, NY
Susan M|2022 GMC Acadia
Confirmed Service Customer
10/6/2025
I was told a month before about a sale that was coming in Oct on tires. This brought me back to a great deal of buy 3 get 1 for $1.00. They are friendly and helpful. I have dealt with them for years.
10/7/2025
We’re glad our tire sale brought you back and that you found the team friendly and helpful! Your long-term loyalty means a lot, and we’ll continue providing great deals and reliable service every time you visit.
YOUNGSTOWN, NY
Jeffrey B|2023 GMC Acadia
Confirmed Service Customer
10/9/2025
generally I never have any problems
10/10/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
LOCKPORT, NY
Carol R|2023 GMC Acadia
Confirmed Service Customer
9/13/2025
Dealership and staff performed their work quickly and efficiently.
9/14/2025
We’re glad the dealership and staff were able to handle your visit quickly and efficiently! Providing reliable and smooth service is exactly what we strive for every time.
LOCKPORT, NY
Darleen T|2022 Buick Encore GX
Confirmed Service Customer
9/20/2025
Very good
9/21/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
North Tonawanda, NY
Michelle D|2022 GMC 1500 Sierra
Confirmed Service Customer
9/30/2025
Been going to them since they’ve opened.
10/1/2025
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SANBORN, NY
Brian M|2025 GMC Sierra 1500
Confirmed Service Customer
10/15/2025
Everyone at the Dealership is great, highly recommend to anyone!! Great job to ALL !! Looking forward to future visits...
10/16/2025
Thank you so much for the wonderful words! We’re thrilled that you had such a great experience with our team and that everyone made a positive impression. Your recommendation means the world to us, and we can’t wait to welcome you back for future visits—where great service and friendly smiles are always waiting!
WILSON, NY
Lori R|2024 GMC Yukon
Confirmed Service Customer
9/11/2025
Efficient. Helpful.
9/12/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
MIDDLEPORT, NY
Peter V|2021 GMC Yukon
Confirmed Service Customer
9/18/2025
Easy to make an appointment and service was done in a reasonable time. Nice job.
9/19/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
NORTH TONAWANDA, NY
Wayne H|2020 GMC Acadia
Confirmed Service Customer
10/22/2025
I had previously complained as long as a year and a half ago about a warning light that kept coming on and was told until the vehicle died there was nothing that could be done. This would have been covered under warranty if taken care of then. Now I'm being told it will cost me 1500 to repair. It needs a new thermostat. And to make matters worse, your service personnel never documented my complaint. Worst service department ever. My family (all 19) have agreed we're done with Mike Smith. Shoddy personnel have cost you not just service, but future purchases.....
10/27/2025
Our team has acknowledged this review.
LOCKPORT, NY
Angela B|2019 Buick Envision
Confirmed Service Customer
10/7/2025
Fast and efficient
10/8/2025
We're glad everything was completed quickly, efficiently, and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
Newfane, NY
Robert D|2023 Buick Enclave
Confirmed Service Customer
10/30/2025
oil change and tire rotation
10/30/2025
We’re glad your oil change and tire rotation went smoothly! Reliable and efficient service is our goal, and we look forward to welcoming you back.
BUFFALO, NY
April B|2025 GMC Yukon
Confirmed Service Customer
11/6/2025
Perfect, quick, friendly, efficient, as always!!!
11/7/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
LOCKPORT, NY
Ronald N|2024 GMC Terrain
Confirmed Service Customer
11/10/2025
I took my car over a 2024 GMC Terrain because the heater was not working properly. They did not fix the problem, very disappointed. I drove my wife's car which we purchased at your dealership and it works like it should. Will be bringing the car back and hopefully the issue will be corrected!
11/11/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
NIAGARA FALLS, NY
Brian M|2025 GMC Sierra 1500
Confirmed Service Customer
9/15/2025
Everyone at Mike Smith does a EXCELLENT job !!
9/16/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
WILSON, NY
David K|2020 Buick Encore GX
Confirmed Service Customer
9/17/2025
Vanessa is excellent! She’s knowledgeable, pleasant, and very easy to work with.
9/18/2025
Hi, thank you for your kind review; we are happy to pass along your comments to our staff here at Mike Smith Buick GMC INC.! We hope to be of service to you again in the future. Take care!
E AMHERST, NY
Carole H|2026 Buick Encore GX
Confirmed Sales Customer
10/21/2025
Everyone was so helpful.. I always return to Mike Smith because I know they care.
WALTER ELIZALDE
10/22/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LOCKPORT, NY
Carolyn L|2022 Buick Envision
Confirmed Service Customer
10/30/2025
Pleasant experience.
10/30/2025
We’re glad you had a pleasant experience! Your satisfaction is what drives us, and we look forward to seeing you again soon.
NEWFANE, NY
Joseph M|2026 GMC Sierra EV
Confirmed Sales Customer
11/5/2025
Always professional
WALTER ELIZALDE
11/6/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
WILLIAMSVILLE, NY
Christa R|2020 GMC Terrain
Confirmed Service Customer
11/17/2025
They were friendly and courteous. Answered all my questions, and were very prompt on the finish time.
11/18/2025
Thank you for your detailed review — friendly, courteous, and prompt service is exactly what we strive to provide to every guest.
LOCKPORT, NY
Richard K|2021 GMC Canyon
Confirmed Service Customer
9/12/2025
Service was fast. And efficient but prices for services jumped. And the requirement in the service option for an oil change to have to use bg products which was never the case seems unreasonable. I have paid in the past 120$ for oil change tire rotation and nys inspection. In my recent visit it was 188$. And to come to find out. My air filter and cabin filter were never checked but they were marked good on the inspection sheets leaves some questions in my mind on the quality and attention to details in a service appointment leads me to seek service elsewhere in the future thank you for your time
9/13/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
NIAGARA FALLS, NY
Ann H|2017 Buick Regal
Confirmed Service Customer
9/29/2025
Friendly service.
10/1/2025
Hi, we are very happy we could provide you with a positive experience! Thank you again for taking the time to let the world know about your positive experience. Best wishes, Mike Smith Buick GMC INC.
LOCKPORT, NY
Carl Z|2019 GMC Acadia
Confirmed Service Customer
10/9/2025
The people were friendly and the work done quickly
10/10/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
LOCKPORT, NY
Susan R|2018 Buick Encore
Confirmed Service Customer
10/13/2025
Did an oil change a maintenance work. Excellent job
10/14/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
NIAGARA FALLS, NY
Patrick M|2023 GMC Canyon
Confirmed Service Customer
11/9/2025
Very informative and efficent
11/10/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
EAST AMHERST, NY
Kenneth G|2009 Chevrolet Traverse
Confirmed Service Customer
11/24/2025
I was thankful to see the price for an oil change has come down! Glad to know someone is paying attention to these comments. Great service experience!
11/25/2025
We’re glad our team is listening! Providing affordable, high-quality service is always our goal, and we’re thrilled your visit was a positive one.
LOCKPORT, NY
Sara H|2024 GMC Terrain
Confirmed Service Customer
12/1/2025
This is my first vehicle I purchased at this dealership and I've been pleased with my experience from the purchase to the times I brought it in for service. They are efficient and organized and easy to work with. My fiance has been coming here for years and Bob Davidson the sales rep has always took care of him and he made my buying experience seamless. This is by far the best dealership I have dealt with.
12/2/2025
What a wonderful review! We’re honored your first vehicle purchase with us was seamless and that Bob made such a positive impact. Your kind words about our efficiency and organization mean a lot, and we’re delighted to be your go-to dealership.
Buffalo, NY
David C|2021 Buick Enclave
Confirmed Service Customer
10/28/2025
Fast service as usual
10/29/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
LANCASTER, NY
Donald C|2023 GMC Sierra 1500
Confirmed Service Customer
11/7/2025
Vanessa is very well versed in the service department
11/8/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
SANBORN, NY
Thomas R|2022 GMC Yukon
Confirmed Service Customer
11/15/2025
Service was good. But price for oil change and tire rotation went from $99 in Nov 2024 to $189 in Nov 2025. That's a 90% increase. That's crazy!!
11/16/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
NORTH TONAWANDA, NY
Julie S|2018 GMC Terrain
Confirmed Service Customer
11/19/2025
Brandon was excellent. Very helpful from the moment I pulled in to cashing out.
11/20/2025
Your kind and appreciative note about Brandon shines with sincerity—thank you for recognizing his helpfulness from start to finish, and we’re glad your visit felt so seamless all the way through checkout.
CLARENCE CENTER, NY
Clarence Z|2022 GMC Acadia
Confirmed Service Customer
11/21/2025
Excellent service and very knowledgeable
11/22/2025
Hi, thank you for the high star rating and for the wonderful review! We do hope we can be of assistance in the future. Take care!
WILLIAMSVILLE, NY
Douglas H|2025 GMC Sierra 1500
Confirmed Service Customer
12/3/2025
Quick and efficient
12/4/2025
Hi, thank you for taking the time to leave a review for us at Mike Smith Buick GMC INC.! We're looking forward to your next visit!
CLARENCE CTR, NY
Herbert M|2024 GMC Sierra 1500
Confirmed Service Customer
12/6/2025
Awesome dealership.
12/7/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
WILSON, NY
Jack H|2025 Buick Envision
Confirmed Service Customer
12/10/2025
Very accommodating
12/11/2025
Wow, we're glad you had such a wonderful experience with us! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
LOCKPORT, NY
Joseph M|2024 Buick Encore GX
Confirmed Service Customer
12/29/2025
Went to have a leaking exhaust system investigated. The problem was found, parts were ordered. On Dec 26 the vehicle was repaired and back to new. The service was excellent! Thank you!
12/30/2025
Hi, we're so happy we were able to help you out! Thank you for choosing Mike Smith Buick GMC INC. and we hope to see you again soon!
LOCKPORT, NY
Claude L|2018 GMC Terrain
Confirmed Service Customer
11/10/2025
My experience working with GMC Mike Buick was great. Molly was extremely helpful, especially when it came to communicating between me and the insurance company. I’ve never seen anyone at a car shop be this supportive — she went above and beyond to help me understand everything and handle all the back-and-forth with the insurance company.
11/11/2025
Thank you for the awesome feedback! We're so glad to hear that our staff went above and beyond to assist you. We’ll be sure to pass along your kind words and look forward to continuing to assist you with all your future vehicle needs!
BUFFALO, NY
Judith O|2025 Buick Encore GX
Confirmed Service Customer
11/13/2025
No problems at all ! Everyone was great and took care of my car !
11/14/2025
It’s great to hear that everything was done to your satisfaction! Thank you again for taking the time to share feedback about your recent visit. Take care!
LOCKPORT, NY
John H|2022 GMC Terrain
Confirmed Service Customer
11/13/2025
Great service. The worker was very accommodating and explained everything that needed to be done.
11/14/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Smith Buick GMC INC.. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
MIDDLEPORT, NY
Kevin R|2025 Chevrolet Trailblazer
Confirmed Service Customer
12/9/2025
Very friendly, fast and efficient.
12/10/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mike Smith Buick GMC INC.! Until the next time we meet, take care!
LOCKPORT, NY
Victoria M|2023 GMC Yukon XL 1500
Confirmed Service Customer
12/22/2025
The oil changes are quick and efficient. The previous dealership I would use had me wait over 2 hours for oil changes. Mike Smith has me in and out in less than one hour which is amazing. My only complaint is 1. they scraped my inspection ticket off for some reason and just set it back on 2. whoever drove my car left a very unpleasant odor in it.
12/24/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
LOCKPORT, NY
Suzanne G|2025 GMC Terrain
Confirmed Service Customer
1/5/2026
Just an oil change and tire rotation. In and out in less than an hour and very courteous
1/6/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
AMHERST, NY
Doraine G|2024 GMC Terrain
Confirmed Service Customer
1/10/2026
Well I made appointment on line but when my husband got there the guy said he couldn't take him because online scheduling hasn't worked in a month. He had to come back at 2pm. We live in NF so my husband told him he. Would sit and wait he wasn't going to drive back and forth. He ended up only waiting about half an hr. And the guy took care of him. He was polite and nice.
1/11/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
NIAGARA FALLS, NY
Claude I|2024 GMC Terrain
Confirmed Service Customer
10/15/2025
Dropped car via tow truck, they were right on top of the issue first thing in the morning. Brandon did a great job taking care of us. Kudos!
10/16/2025
We’re so glad Brandon and the team took care of you from the moment your car arrived! Prompt, attentive service is exactly what we strive for, and we’re thrilled it made a positive difference.
E AMHERST, NY
Richard R|2018 GMC Acadia
Confirmed Service Customer
10/20/2025
The staff was knowledgeable of my problem and very accommodating. The thermostat had to be replaced and the job would to take 4-5 hours and they offered to take me home and pick me up when the car was done. My experience with with the mechanics at Mike Smith GMC has been very good. Never had a problem with the work they did on my car.
10/21/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
NORTH TONAWANDA, NY
Suzanne N|2023 GMC Acadia
Confirmed Service Customer
1/17/2026
Dealer ended up paying for the oil change because we leased a new car while waiting for the oil change on our Acadia!
1/18/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
LOCKPORT, NY
Eric P|2024 GMC Canyon
Confirmed Service Customer
12/5/2025
Got me in the next day and fixed the issue. Would come again Thanks!
12/6/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
MEDINA, NY
Robert S|2025 GMC Sierra 3500 HD
Confirmed Service Customer
12/11/2025
Everything went quick and easy.
12/12/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
CLARENCE, NY
Janet M|2025 Buick Encore GX
Confirmed Service Customer
1/1/2026
I enjoyed my experience at Mike Smith Buick. The staff members were professional, the waiting room comfortable, and the waiting time very short.
1/2/2026
Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
NORTH TONAWANDA, NY
Perry A|2024 Buick Envision
Confirmed Service Customer
1/7/2026
I stopped in without an appointment for a NYS inspection and was able to get it done. I was in and out in less than 30 minutes.
1/8/2026
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
GASPORT, NY
Thomas W|2024 GMC Sierra 2500 HD
Confirmed Service Customer
1/7/2026
Scheduled appt and work done on time
1/8/2026
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
TONAWANDA, NY
George D|2020 GMC 1500 Sierra
Confirmed Service Customer
1/14/2026
I needed my inspection done and they fit me in right away. Great service!
1/14/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
LEWISTON, NY
Angelo J|2025 Buick Envision
Confirmed Service Customer
2/10/2026
great service
VANESSA M.
2/11/2026
We appreciate your wonderful feedback! It’s great to know our service met your expectations. Hope to serve you again soon!
TONAWANDA, NY
Auto C|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
3/16/2026
Fantastic service
VANESSA M.
3/17/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Smith Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
LOCKPORT, NY
Robert R|2025 Buick Encore GX
Confirmed Service Customer
10/31/2025
Quick service - professional attitude
11/1/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
BUFFALO, NY
Vicky W|2014 GMC Acadia
Confirmed Service Customer
11/17/2025
Great service
11/18/2025
Thank you for your concise feedback — great service is always our goal, and we’re glad your visit reflected that.
LOCKPORT, NY
Deanna D|2025 Buick Encore GX
Confirmed Service Customer
12/10/2025
great service - fast & courteous
12/11/2025
Hi, we are so pleased you enjoyed your visit to Mike Smith Buick GMC INC.! If you're ever in need of more help, please let us know!
OLCOTT, NY
Cheryl M|2024 Buick Envision
Confirmed Service Customer
12/15/2025
Always wonderful service at Mike Smith!
12/16/2025
Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
WILLIAMSVILLE, NY
Deborah K|2021 GMC Acadia
Confirmed Service Customer
1/8/2026
Quick, easy, in and out! Great job and chocolate when you pay your bill! Good job!
1/9/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
N TONAWANDA, NY
David K|2020 Buick Encore GX
Confirmed Service Customer
1/23/2026
NYS inspection was completed quickly and professionally.
1/25/2026
We're glad everything was completed quickly, professionally, and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
E AMHERST, NY
Colleen H|2022 GMC Yukon XL
Confirmed Service Customer
1/28/2026
Staff was friendly, they were ready for me when I showed up for my appointment, they were prompt and did not pressure me to do more than I was scheduled for, waiting room is clean and warm.
NORTH TONAWANDA, NY
Mary S|2023 GMC Acadia
Confirmed Service Customer
1/28/2026
It was great they had coffee while you wait for your car they had my car done within a 1/2 hour. Inspection, oil change, and tire rotation.
NORTH TONAWANDA, NY
Julie S|2024 Buick Encore GX
Confirmed Service Customer
2/16/2026
Brandon helped me upon pulling! It was a great experience as usual. Thank you
BRANDON B
2/17/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! We look forward to assisting you again in the future.
CLARENCE CENTER, NY
David H|2023 GMC 1500 Sierra
Confirmed Service Customer
3/16/2026
I called for a appointment for a warranty ground strap replacement they told me they were no openings till next week on Wednesday no problem got the time put it in my phone waited a week went in and they said they don’t have any appointments for me so I complained about it and he took it and serviced my warranty not like it was at this dealership. This was always a nice friendly dealership not anymore I also wanted them to check my transmission oil and they told me that they would need to drain entire system to check oil and would not be free. I said it has a delayed engagement that’s why I want oil checked he said that it probably has sludge in the oil and GM says that it is perfectly normal to have sludge in oil and a delayed engagement in my transmission. I told him who ever told him that GM told him sludge in a transmission and delayed engagement was normal should be fired and can’t believe that you would spread this lie to customers GM should know about this I have been coming to this dealership for 30plus years this is a shame.
BRANDON B
3/17/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
BURT, NY
Joseph R|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
10/27/2025
had no problem,got in for service right away
10/28/2025
We’re glad you had no issues and were able to get in for service right away! Making your visit hassle-free is always a priority, and we look forward to keeping your future visits just as smooth.
BARKER, NY
Nancy E|2024 GMC Terrain
Confirmed Service Customer
11/1/2025
Everything was great
11/2/2025
Hi there, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LOCKPORT, NY
Donald C|2025 Buick Encore GX
Confirmed Service Customer
11/3/2025
Very efficient, fast service.
11/4/2025
We're glad everything was completed efficiently, with fast service, and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
LOCKPORT, NY
Kylie M|2025 Buick Encore GX
Confirmed Service Customer
11/22/2025
Great customer service. Quick
11/23/2025
Hi, thank you for the high star rating and for the wonderful review! We do hope we can be of assistance in the future. Take care!
GASPORT, NY
Jeffrey O|2022 GMC 1500 Sierra
Confirmed Service Customer
11/27/2025
Great service
11/28/2025
Thank you for praising our service! Your acknowledgment means a lot, and we’re thrilled to keep providing care that makes a difference.
SANBORN, NY
Dean B|2024 GMC Sierra 1500
Confirmed Service Customer
12/8/2025
Great experience and good people
12/9/2025
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Thank you again for choosing Mike Smith Buick GMC INC. and we hope to see you again.
AKRON, NY
Zachary M|2026 GMC Sierra 1500
Confirmed Sales Customer
1/6/2026
Andy was excellent along with Nicole Always a pleasure to do business with this dealership.
ANGELO SEDITA
1/7/2026
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
WILLIAMSTOWN, NY
Ronald G|2023 GMC Terrain
Confirmed Service Customer
2/18/2026
tey have always provided with excellant svice
BRANDON B
2/19/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
WILLIAMSVILLE, NY
CONNIE W|2026 GMC Terrain
Confirmed Sales Customer
3/17/2026
I could not be happier, my sales Rep.Philip Guastaferro was courteous, professional and made sure he met my needs to the best of his ability..he made the transition for my new lease seamless to include changing my plates , and sitting in my vehicle and demonstrating all the options. The finance department made the paperwork streamlined , all was explained previous to signing...I am so very impressed with the Teams at Mike Smith...
PHILIP GUASTAFERRO
3/18/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
N TONAWANDA, NY
Douglas H|2025 GMC Sierra 1500
Confirmed Service Customer
11/20/2025
Always very accommodating
11/21/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
CLARENCE CTR, NY
James S|2024 Buick Envision
Confirmed Service Customer
12/15/2025
Had an oil change - finished in a timely manner!
12/16/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mike Smith Buick GMC INC.! Thank you so much again for your feedback! We hope you have a great day!
LOCKPORT, NY
Auto C|2025 Chevrolet Blazer
Confirmed Service Customer
1/2/2026
Fantastic service!
1/3/2026
Hello, we're glad to hear you enjoyed your visit. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
LOCKPORT, NY
F H|2018 Buick LaCrosse
Confirmed Service Customer
1/9/2026
The Service I received was excellent. The staff was extremely friendly and helpful. The work was done right and in a timely manner.
1/10/2026
We appreciate your detailed feedback. It’s wonderful to hear our friendly staff completed the work correctly and efficiently, making your experience excellent.
LOCKPORT, NY
Robert R|2025 Buick Encore GX
Confirmed Service Customer
2/9/2026
Pleasant and friendly greeting. They were prepared for my appointment and my car went into the shop almost immediately.
VANESSA M.
2/11/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
BUFFALO, NY
Joseph J|2025 Buick Enclave
Confirmed Service Customer
2/12/2026
All requested items to be performed were satisfactory completed in a timely manner
BRANDON B
2/12/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
NIAGARA FALLS, NY
Vernon R|2020 GMC Terrain
Confirmed Service Customer
2/16/2026
Everybody was very professional, especially the service department two thumbs up
BRANDON B
2/17/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
NIAGARA FALLS, NY
John M|2024 Buick Encore GX
Confirmed Service Customer
3/16/2026
Staff was very friendly service was done quickley
BRANDON B
3/17/2026
We're glad everything was completed quickly, with friendly service, and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
NORTH TONAWANDA, NY
Jillian R|2025 Chevrolet Trailblazer
Confirmed Service Customer
3/16/2026
The work was done quickly and I was updated about the process, all employees were polite and helpful
VANESSA M.
3/17/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
COLDEN, NY
Edwin M|2024 GMC Terrain
Confirmed Service Customer
1/7/2026
Everything was done on time and Vanessa is great
1/8/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
Gasport, NY
Philip S|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
1/9/2026
In and out for oil change
1/10/2026
Thank you for the feedback. We’re glad your oil change was quick and efficient.
LOCKPORT, NY
Suzanne E|2024 Buick Envista
Confirmed Service Customer
2/4/2026
It is easy to schedule online. The service is prompt. They also did my inspection that day so it could all be done at one time.
BRANDON B
2/5/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
NIAGARA FALLS, NY
Paul J|2020 GMC Terrain
Confirmed Service Customer
2/9/2026
outstanding organization that is with you for the entire life of the vehicle-- GM is lucky to have this organization in their fold
VANESSA M.
2/11/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BUFFALO, NY
Sharon H|2020 Buick Envision
Confirmed Service Customer
2/9/2026
Fast service
VANESSA M.
2/11/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
NIAGARA FALLS, NY
Dennis D|2025 GMC Acadia
Confirmed Service Customer
3/5/2026
I have never been treated with such respect towards me and my budget. Mike Smith is fair and honest. Thank you for an outstanding experience!
KELLY S.
3/6/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided outstanding service. We truly appreciate your feedback and look forward to serving you again!
Wilson, NY
Thomas B|2025 GMC Sierra 2500 HD
Confirmed Service Customer
3/18/2026
From the start of Claim for the service on my truck, I was kept informed with updates and was able to get a Loaner vehicle to use while waiting for repairs.
VANESSA M.
3/19/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any further questions, please give us a call. We're always happy to help!
TONAWANDA, NY
Patricia M|2014 Buick Enclave
Confirmed Service Customer
3/18/2026
Fast and efficient gm recall on my airbag. Very pleased
VANESSA M.
3/19/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Smith Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
NIAGARA FALLS, NY
Susan M|2019 GMC Terrain
Confirmed Service Customer
10/14/2025
I’ve always had a good experience at this dealership! The staff extremely helpful and friendly! The waiting room is immaculate! The coffee is delicious lol
10/15/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
LOCKPORT, NY
Joseph C|2025 Buick Encore GX
Confirmed Service Customer
11/3/2025
did great!
11/4/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
Tonawanda, NY
Laverne W|2024 GMC Terrain
Confirmed Service Customer
11/3/2025
every thing was good thanks
11/4/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
HOLLEY, NY
Frederick T|2019 GMC Acadia
Confirmed Service Customer
11/5/2025
In and out quickly with an honest evaluation of cars condition.
11/6/2025
Hello, we are glad we could help! We sincerely value your business and look forward to your next visit!
NIAGARA FALLS, NY
Beverly J|2023 GMC Terrain
Confirmed Service Customer
11/14/2025
Very friendly and excellent service
11/15/2025
Friendly and excellent service is always our goal! Thank you for sharing your experience.
DEPEW, NY
David C|2021 Buick Enclave
Confirmed Service Customer
11/18/2025
Always Good service !!
11/19/2025
Hi there! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
LANCASTER, NY
Dan N|2017 GMC 1500 Sierra
Confirmed Service Customer
11/20/2025
Great communication on what needed to be repaired, and when vehicle would be ready for pick up
11/21/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
NEWFANE, NY
Marcia B|2018 GMC Yukon
Confirmed Service Customer
12/8/2025
Brandon is awesome! So very helpful and informative when answering questions. Service was quick.
12/9/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Thank you again for the great review!
LOCKPORT, NY
Hazel L|2019 Buick Encore
Confirmed Service Customer
1/12/2026
As always you were great
1/13/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
LOCKPORT, NY
John K|2022 GMC Canyon
Confirmed Service Customer
1/29/2026
Andrew in service was amazing!!!!
N TONAWANDA, NY
Sheila P|2018 GMC Terrain
Confirmed Service Customer
3/26/2026
I have never had to wait when I’ve made an appointment. Service is always provided in an efficient and timely manner. I always feel that they appreciate my business.
BRANDON B
3/27/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
NORTH TONAWANDA, NY
Roger P|2025 GMC Sierra 3500 HD
Confirmed Service Customer
1/14/2026
Fast and friendly service
1/15/2026
Thank you for the kind and upbeat feedback. We’re glad your visit was fast, friendly, and handled with care from start to finish. We appreciate you stopping by and look forward to helping you again.
LYNDONVILLE, NY
Michael H|2026 Chevrolet Silverado 1500
Confirmed Service Customer
2/16/2026
Good
BRANDON B
2/17/2026
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
LOCKPORT, NY
Roxanne M|2023 GMC Terrain
Confirmed Service Customer
3/7/2026
I was in for maintenance on our lease vehicle. Everyone I encountered friendly and courteous.
BRANDON B
3/8/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
LOCKPORT, NY
Margaret M|2025 Buick Envista
Confirmed Service Customer
3/16/2026
Very friendly only took about 1hour for oil change and inspection
BRANDON B
3/17/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Smith Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
TONAWANDA, NY
Elena M|2016 GMC Acadia
Confirmed Service Customer
3/16/2026
Body work was excellent but the Side detection system still doesn’t work. I made an appointment to bring it back but earliest appointment available was Wednesday 3/18.
TONY A.
3/17/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
GASPORT, NY
Magali T|2024 GMC Sierra 1500
Confirmed Service Customer
3/19/2026
Vanessa and the mechanics were phenomenal! THANK YOU!
VANESSA M.
3/20/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
NORTH TONAWANDA, NY
Allen J|2025 Buick Encore GX
Confirmed Service Customer
3/30/2026
Always five star experience
BRANDON B
3/31/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
BUFFALO, NY
Anthony C|2019 GMC Terrain
Confirmed Service Customer
4/4/2026
My 2019 GMC Terrain was brought in for service on 3/24/2026. Vanessa Medeiros was my service advisor and wrote up the issues that needed to be fixed. Kevin Hall was assigned to do the mechanical labor. The entire process was handled very well. All of the repairs were completed successfully and efficiently. I also requested an oil change and tire rotation which was included with the repairs. I had to wait for the entire service provided and my wait time was minimal. Mike Smith's Service Department did an excellent job on my vehicle.
4/5/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
CKEEKTOWAGA, NY
Jerilynn B|2023 Buick Envision
Confirmed Service Customer
3/16/2026
Very friendly and vehicle was ready in an hour. I brought it in half hr before my appointment because of another appointment that ended sooner and didn't want to travel back home. accommodated me. Love the dealer ship and service
BRANDON B
3/17/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
NIAGARA FALLS, NY
Warren P|2024 GMC Sierra 1500
Confirmed Service Customer
3/18/2026
What I had scheduled, Brandon said they couldn’t do I would have to reschedule. Didn’t get why I had to make another appointment for what I had scheduled the appointment I was there for. Also Brandon, when I had brought my truck in for the engine recall wouldn’t give me a copy of the invoice for the work done, said he would mail it to me. Never mailed and I called asking for it and was told by him there wasn’t an invoice. I thought that that was very strange.
BRANDON B
3/19/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
LOCKPORT, NY
Catherine T|2020 Buick Enclave
Confirmed Service Customer
3/23/2026
The whole team was efficient and very pleasant. We always have a five star visit with them!!
BRANDON B
3/28/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
LOCKPORT, NY
Eileen P|2026 GMC Terrain
Confirmed Service Customer
4/7/2026
Everyone was helpful and friendly
BRANDON B
4/9/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
N TONAWANDA, NY
Clarence J|2022 GMC Acadia
Confirmed Service Customer
4/17/2026
Friendly and knowledgeable
BRANDON B
4/18/2026
Hi, thank you for taking the time to leave a review for us at Mike Smith Buick GMC INC.! We're looking forward to your next visit!
WILLIAMSVILLE, NY
Amy L|2022 GMC Terrain
Confirmed Service Customer
4/20/2026
I went in with a flat tire, and the technician said they might not be able to get to it the same day, but they did! Was very happy about that!
BRANDON B
4/22/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
LOCKPORT, NY
Zachary R|2024 GMC Acadia
Confirmed Service Customer
4/20/2026
Made an appointment and was on time. SUV was repaired quickly and I was back on the road in 30 minutes
VANESSA M.
4/22/2026
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! If you have any further questions, please give us a call. We're always happy to help!
MIDDLEPORT, NY
LEON G|2026 Buick Encore GX
Confirmed Sales Customer
3/23/2026
Bob Davidson was very well salesman to work with . He answered all our questions we asked.
ROBERT DAVIDSON
3/24/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
GASPORT, NY
Jack W|2025 Buick Envision
Confirmed Service Customer
3/26/2026
Smooth and efficient
BRANDON B
3/26/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
LOCKPORT, NY
Douglas A|2025 GMC Sierra 1500
Confirmed Service Customer
4/7/2026
Last minute stop no appointment and they got me on n and out quickly
ARIANA A
4/9/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
CLARENCE CTR, NY
Michael S|2026 Buick Encore GX
Confirmed Service Customer
4/18/2026
Very good
BRANDON B
4/19/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
LEWISTON, NY
Kelly D|2023 GMC Terrain
Confirmed Service Customer
4/22/2026
Thank you for my recent automotive service , it was timely and professional.
BRANDON B
4/23/2026
You're very welcome! We're glad we could assist you. Thank you for choosing us, and we look forward to seeing you again!
LEWISTON, NY
Kelly M|2026 Buick Enclave
Confirmed Service Customer
4/22/2026
Everyone is so pleasant to deal with and pricing is always fair. Andrew Cotter took excellent care of my automotive needs!
BRANDON B
4/23/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
Clarence, NY
Anthony M|2025 GMC Sierra 1500
Confirmed Service Customer
5/21/2026
All good
ARIANA A
5/22/2026
Thank you for the positive feedback. We are glad to hear everything went well during your visit. Your support is appreciated, and we hope to see you again soon.
GASPORT, NY
Michael S|2025 GMC Sierra 1500
Confirmed Service Customer
5/21/2026
No loaner vehicles available. Basically just reset the check engine light instead of repairing truck. After leaving dealer check engine light came back on not 20 miles after leaving. Left my truck the whole weekend because service manager said he was gonna take it for a ride on Monday and never bothered to.
VANESSA M.
5/22/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
NIAGARA FALLS, NY
Paula C|2025 Buick Envista
Confirmed Service Customer
3/18/2026
They noticed i need a new inspection sticker and got that done for me.
VANESSA M.
3/18/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
LOCKPORT, NY
Jennifer J|2022 GMC Terrain
Confirmed Service Customer
4/1/2026
Friendly and quick service for my NYS Inspection.
4/2/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
NEWFANE, NY
Tom T|2024 GMC Sierra 2500 HD
Confirmed Service Customer
4/1/2026
Got me in earlier than I was told and we're efficient in repair
VANESSA M.
4/2/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Smith Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
AMHERST, NY
Bethany D|2026 Buick Encore GX
Confirmed Service Customer
4/15/2026
It was fast and done right.
BRANDON B
4/16/2026
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
YOUNGSTOWN, NY
Susan B|2025 Chevrolet Equinox
Confirmed Service Customer
4/20/2026
Ease of getting a timely appointment
BRANDON B
4/22/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Smith Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
LOCKPORT, NY
Robert S|2026 GMC Yukon XL 1500
Confirmed Service Customer
4/22/2026
I was very happy with my experience at Mike Smith. They addressed my issues in a very timely matter.
VANESSA M.
4/22/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
Wilson, NY
Joanne M|2010 Buick Lucerne
Confirmed Service Customer
5/1/2026
Very good best service
WILLIAMSVILLE, NY
Henry B|2025 Buick Encore GX
Confirmed Service Customer
5/13/2026
Very knowledgeable and professional. Excellent job. A pleasure to do business with.
VANESSA M.
5/14/2026
We truly appreciate your thoughtful comments. It is great to hear you found our team knowledgeable, professional, and enjoyable to work with. Thank you for your trust, and we hope to assist you again in the future.
N TONAWANDA, NY
Sheila P|2018 GMC Terrain
Confirmed Service Customer
5/29/2026
I’m very happy with the service this dealership consistently provides.
BRANDON B
5/30/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
NORTH TONAWANDA, NY
Auto C|2018 Chevrolet Equinox
Confirmed Service Customer
4/6/2026
Fantastic service!! Vanessa, Brandon and Josh are the best
BRANDON B
4/7/2026
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
LOCKPORT, NY
Wayne C|2020 Buick Encore GX
Confirmed Service Customer
4/23/2026
Excellent customer service with a friendly and welcoming attitude.
BRANDON B
4/24/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
WILLIAMSVILLE, NY
Carl J|2018 GMC Terrain
Confirmed Service Customer
4/30/2026
Zack in parts was wonderful and helpful to deal with and Tony in collision was also wonderful and helpful. They’re both very knowledgeable and professional and made the entire process very easy.
TONY A.
5/1/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
WILLIAMSVILLE, NY
John V|2025 Chevrolet Trax
Confirmed Service Customer
4/30/2026
I arrived early, for an inspection and it was the vehicles first inspection ….since I was 40 minutes early and already pulled into the bay an inspection takes maybe 5 minutes from that point if you stretch it out ….no, I was told I would have to wait for other people just because their appointments were first ….ok no problem I said thinking then with a 2:00 appointment for a NYS inspection worth $10 I would be outta there in 40 minutes…..nope, how bout 2 hours of wait time. So for a 2:00 appt. Arriving at 1:20 for an inspection…..instead of just doing the inspection while the car was right there in the bay they made me wait until 3:20 till I could leave. The car has 10,000 miles on it. Never going there again. Terrible service, rotten people working there. Can’t wait till I see one of them in need. Time is far more valuable than money these days….wasting mine is a big mistake. I’m not stupid
BRANDON B
5/1/2026
It appears that the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours, as it helps us identify areas where we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
MIDDLEPORT, NY
Carolyn M|2022 Buick Envision
Confirmed Service Customer
5/30/2026
Very punctual and efficient service.
BRANDON B
6/1/2026
Hi, thank you for taking the time to leave a review for us at Mike Smith Buick GMC INC.! We're looking forward to your next visit!
NEWFANE, NY
Paula C|2025 Buick Envista
Confirmed Service Customer
5/30/2026
As always the staff is nice my car was done in a timely manner.
BRANDON B
6/1/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
LOCKPORT, NY
Joseph J|2025 Buick Enclave
Confirmed Service Customer
3/13/2026
In for a nys inspection, every thing went well !!
BRANDON B
3/17/2026
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
NIAGARA FALLS, NY
Paul S|2024 GMC Sierra 1500
Confirmed Service Customer
3/20/2026
Went well. Treated me with respect and the service was completed within the times they quoted me
BRANDON B
3/21/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
NORTH TONAWANDA, NY
Frederick L|2019 GMC Acadia
Confirmed Service Customer
4/8/2026
Knowledgeable and courteous staff. mechanics that do things right the first time. always been my favorite dealer.
BRANDON B
4/9/2026
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please give us a call. We're always happy to help!
NIAGARA FALLS, NY
Carl D|2025 GMC Terrain
Confirmed Service Customer
4/15/2026
Body work after deer collision. Excellent service!
TONY A.
4/16/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
LOCKPORT, NY
Marguerita A|2015 Chevrolet Trax
Confirmed Service Customer
4/22/2026
My car is running great, I noticed a big difference
VANESSA M.
4/23/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for leaving us this response!
LEWISTON, NY
Joanne M|2025 Buick Enclave
Confirmed Service Customer
5/25/2026
Excellent service work done on my car. It only took 1and 1/2 hours to put new tire, new rim, wheel alignment and re program tire sensor ect. I'm very pleased with service department.
BRANDON B
5/26/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
GASPORT, NY
Angelo J|2025 Buick Envision
Confirmed Service Customer
6/4/2026
great service
BRANDON B
6/5/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Smith Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
TONAWANDA, NY
TRACY D|2026 Buick Encore GX
Confirmed Sales Customer
6/4/2026
Bob Davidson was our salesman. He promptly greeted us in the lot , answered all of our questions. Bob made it very easy to lease our new vehicle!
ROBERT DAVIDSON
6/5/2026
Congratulations on your new vehicle, Tracy! Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
N TONAWANDA, NY
Donald S|2024 Buick Enclave
Confirmed Service Customer
1/17/2026
Appointment scheduled quickly and work performed on time.
1/18/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
LOCKPORT, NY
Sheryl M|2019 Buick Enclave
Confirmed Service Customer
2/6/2026
I recently started to come to Mike Smith Buick to have my Enclave serviced. I had previously bought a prior Enclave from them, but not my current car. I had been very disappointed with the service I was getting with independent repair shops, so I thought I would try Mike Smith. I have been nothing but pleased with my two interactions with them over the past few months. I would highly recommend them.
BRANDON B
2/7/2026
Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
NORTH TONAWANDA, NY
Christopher T|2019 Buick Encore
Confirmed Service Customer
2/13/2026
Meet my expectations
BRANDON B
2/14/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
LOCKPORT, NY
Daniel J|2025 Chevrolet Silverado 1500
Confirmed Service Customer
2/18/2026
Fast service
BRANDON B
2/19/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
LOCKPORT, NY
Kevin R|2022 GMC Canyon
Confirmed Service Customer
3/23/2026
Excellent
VANESSA M.
3/24/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Smith Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
LOCKPORT, NY
Erin H|2026 Buick Enclave
Confirmed Sales Customer
4/4/2026
Everyone was very nice, they listened to my needs and concerns
STEPHEN PALMERI
4/5/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
LOCKPORT, NY
Elena M|2016 GMC Acadia
Confirmed Service Customer
4/23/2026
I’ve had multiple issues over the past two months with my 10 year old Acadia and the dealership fixed everything to my satisfaction. They did a great job keeping my costs down as well.
VANESSA M.
4/24/2026
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
GASPORT, NY
Jonathan S|2025 GMC Acadia
Confirmed Service Customer
6/16/2026
Everything
ANDREW C.
6/17/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
NORTH TONAWANDA, NY
Roberto A|2021 GMC Acadia
Confirmed Service Customer
5/28/2026
They called and said my car was ready. My husband and I drove to pick it up and it was not fixed. The check engine light was still on my dash as well as service vehicle message. We had to get thw loaner car again. I called Wednesday (the next day) to speak with service manager and they were not available. No one from service has called to apologize and have not given me an update as what's going on with my vehicle. I am very disappointed in the service I have received. I have made four trips to the dealer in two weeks.
VANESSA M.
5/30/2026
It appears that the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours, as it helps us identify areas where we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
AMHERST, NY
Kristina R|2022 GMC 1500 Sierra
Confirmed Service Customer
6/1/2026
The person that checked me in was not very respectful of my needs. Appointment 5/29/26. My appointment was for 11 AM and he said it was 11:30 like it was bad that I was early. But I double checked my text and it was 11 AM. I was in for a vehicle inspection, oil change and tire rotation. He tried telling me that the additive was part of the basic oil change and I know that it is not. Not to mention I know there was a deal online that is $99.00 that does not include an additive. He didn’t even mention it. I cancelled the oil change and tire rotation. I have been going to a Mike Smith with all my vehicles now for years. I think he should be more respectful of long time customers, all customers in general. This is not the first time I’ve had issues with him. He makes me not want to have my vehicles serviced there.
BRANDON B
6/2/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SANBORN, NY
Sarah E|2023 Buick Encore GX
Confirmed Service Customer
6/15/2026
On June 2nd the engine light came on and was unable to start the car. After a few tries the car started and I stopped at the dealership only to find out a wire was broken on the device to check the engine light. Made an appointment on the fifth to have a diagnostic check. Results showed low voltage need a battery. Decided to have auto zone check my battery and said it was fine! I called the office to see if I could have a printout of the testing results to be able to compare why you say I needed a battery vs not needing one. My son has called and stopped at the dealership for a printout with no results. I would appreciate a printout of the diagnostic testing to make sure I need a battery. Bottom line car has been running fine. Sarah Benedetti 716 471-7367
LOCKPORT, NY
Laura L|2025 Chevrolet Silverado 1500
Confirmed Service Customer
6/22/2026
I arrived early for drop off and the girl was confused about why my truck was there. My appointment was at 3pm for oil change and tire rotation. At 6pm I still hadn’t heard from service, so I called and they said it was going to be another half hour. When I got there, no one asked me why I was there after 5 minutes a gentleman told to go into cashier. She rushed me and wouldn’t look up my points or my service contract, which we have for free maintenance. Poor service all around.
VANESSA M.
6/25/2026
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
SPRINGHILL, FL
Marybeth W|2026 GMC Acadia
Confirmed Service Customer
4/13/2026
Vanessa Mederos did a fantastic job of finding my squeak problem and had it fixed. Polite and professional and very timely.
VANESSA M.
4/14/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
LOCKPORT, NY
Cynthia L|2019 GMC Canyon
Confirmed Service Customer
4/15/2026
Service Representative was friendly and the job was done in good time.
BRANDON B
4/16/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
WILSON, NY
Alan M|2019 GMC Canyon
Confirmed Service Customer
4/17/2026
prompt service, very friendly
BRANDON B
4/18/2026
Hi, thank you for taking the time to leave a review for us at Mike Smith Buick GMC INC.! We're looking forward to your next visit!
NORTH TONAWANDA, NY
Deborah M|2025 Chevrolet Equinox
Confirmed Service Customer
4/23/2026
In quick fixed quick
BRANDON B
4/24/2026
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
NEWFANE, NY
Howard M|2007 GMC Envoy
Confirmed Service Customer
5/24/2026
1. Mike Smith Service is better than Great – from first call, persons on floor (Jouch (sp) ) 2. and (Tech:81) A David is stellar proper – Thank you ! 3. Your sales persons are less than acceptable – another detail, not now.
LOCKPORT, NY
April L|2025 GMC Yukon
Confirmed Service Customer
5/29/2026
Service was great, as always. Dealership is in the process of remodeling and there was really no direction given when I made the appointment about where to park since you could not pull into the bay. Also, when I went into the showroom, there was no signs or anything telling where the "service" area was. I had to ask someone. No greeter, no person directing.... Otherwise, service was quick and thorough.
ARIANA A
5/30/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
LOCKPORT, NY
Sheila P|2018 GMC Terrain
Confirmed Service Customer
6/18/2026
I always feel very well taken care of at this dealership.
BRANDON B
6/20/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Smith Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
NORTH TONAWANDA, NY
Carmarie G|2025 Buick Encore GX
Confirmed Service Customer
6/25/2026
The young lady in the service department was friendly and knowledgeable. The took care of my car in a timely manner. Had very good experience thank you.
ARIANA A
6/27/2026
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
LOCKPORT, NY
Peter P|2024 GMC Terrain
Confirmed Service Customer
4/24/2026
Staff was courteous and took care of my vehicle.
VANESSA M.
4/26/2026
Our staff is committed to providing each of our clients with the best automotive experience! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
AMHERST, NY
Yvonne L|2021 Buick Encore
Confirmed Service Customer
6/8/2026
Very friendly and professional
VANESSA M.
6/9/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
LOCKPORT, NY
Charlotte R|2024 Buick Encore GX
Confirmed Service Customer
6/19/2026
Just had an oil change but is always done very well in very fast.
BRANDON B
6/21/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Smith Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
NEWFANE, NY
SUSAN T|2026 Buick Encore GX
Confirmed Sales Customer
6/22/2026
Salesman Luke was exceptional, answered all my questions
LUKE PREVITE
6/25/2026
Hi, we're happy you found our staff exceptional during your experience here at Mike Smith Buick GMC INC.! We sincerely value your business and look forward to your next visit. Take care!
N TONAWANDA, NY
Kathleen M|2019 Buick Envision
Confirmed Service Customer
7/7/2026
Vehicle done in a timely matter
BRANDON B
7/8/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
N TONAWANDA, NY
Annamarie M|2020 Buick Envision
Confirmed Service Customer
7/7/2026
I was in and out within 45 minutes for an oil change and inspection. Loved it🥰
BRANDON B
7/8/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
LOCKPORT, NY
John S|2024 GMC Canyon
Confirmed Service Customer
7/10/2026
Service was fast and completed on time. Service advisor was very accommodating and explained all of my options..
BRANDON B
7/12/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
LOCKPORT, NY
Robert R|2025 Buick Encore GX
Confirmed Service Customer
7/17/2026
The gentleman who handled my situation was very helpful and professional
BRANDON B
7/19/2026
We're glad to hear you found our staff was very helpful and professional! If you have any further questions, please give us a call. We're always happy to help!
BUFFALO, NY
Beverly J|2019 Buick Encore
Confirmed Service Customer
7/27/2026
I always have a good service!
BRANDON B
7/29/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LOCKPORT, NY
Timothy T|2023 GMC Sierra 1500
Confirmed Service Customer
6/4/2026
My 2023 GMC Sierra had an air leak on the left front tire. Mike Smith got me in the same day and repaired it.
ARIANA A
6/5/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
LOCKPORT, NY
DAVID L|2026 Buick Encore GX
Confirmed Sales Customer
6/4/2026
The experience was hassle free, friendly and professional. I got a great deal as well!
ROBERT DAVIDSON
6/5/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
RANSOMVILLE, NY
Dean B|2024 GMC Sierra 1500
Confirmed Service Customer
6/11/2026
Always good
BRANDON B
6/13/2026
Thank you for your feedback! We appreciate your support and hope to see you again soon.
AKRON, NY
Melvin Y|2025 GMC Sierra 1500
Confirmed Service Customer
7/9/2026
Fortunatley I was only in for a NYS Inspection. I arrived for the appointment and was greeted by a very nice service rep. Wasn't long before the vehicle was in and the service was performed. I was very pleased.
BRANDON B
7/11/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Smith Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
TONAWANDA, NY
KENNETH P|2026 GMC Terrain
Confirmed Sales Customer
7/16/2026
Mike Smith Buick is awesome! We are always treated with respect and courtesy ! Our salesman Phil G is wonderful! We won't go anywhere else to buy a GMC!
PHILIP GUASTAFERRO
7/17/2026
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
CLARENCE CTR, NY
John C|2022 GMC Terrain
Confirmed Service Customer
7/16/2026
Quality service
BRANDON B
7/17/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
MIDDLEPORT, NY
MARY G|2026 GMC Sierra 1500
Confirmed Sales Customer
7/29/2026
Love, Mike Smith, have leased 6 Buicks from Mike Smith Buick
ANGELO SEDITA
7/30/2026
Congratulations on your new vehicle, Mary! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Smith Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
GASPORT, NY
Thomas J|2024 GMC Terrain
Confirmed Service Customer
8/4/2026
Great dealership...service this time...in and out perfect all around. Lease end coming up shortly, I'll be in for a new GMC shortly.
BRANDON B
8/6/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
N TONAWANDA, NY
MICHAEL J|2026 Buick Encore GX
Confirmed Sales Customer
4/16/2026
Everyone is very helpful and easy to deal with.
ROBERT DAVIDSON
4/17/2026
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Mike Smith Buick GMC INC. and we hope to see you again soon!
AMHERST, NY
Richard B|2022 GMC Yukon XL
Confirmed Service Customer
4/20/2026
Excellent service . All adspects, answering phone, scheduling , courtesy shuttle , price of repair. Everybody is courteous. . Can’t say enough
VANESSA M.
4/22/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
AMHERST, NY
Michael S|2024 GMC Terrain
Confirmed Service Customer
6/12/2026
Had to return for engine light still being on after repair and had to have another repair. This makes 3 rd repair on a 2024
BRANDON B
6/16/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
LOCKPORT, NY
Garry K|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/17/2026
Great service team and communication.
BRANDON B
6/17/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
GLENDALE, AZ
Connie S|2025 Buick Encore GX
Confirmed Service Customer
6/29/2026
Quick turnaround!
ANDREW C.
6/30/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
EAST AMHERST, NY
Allen J|2025 Buick Encore GX
Confirmed Service Customer
6/29/2026
GREAT DEALSHIP LOOKINGOUT FOR CUSTOMER
VANESSA M.
6/30/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BUFFALO, NY
Thomas B|2025 GMC Sierra 2500 HD
Confirmed Service Customer
6/29/2026
Work was done in a timely fashion
BRANDON B
6/30/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
TONAWANDA, NY
Boyd E|2024 Buick Encore GX
Confirmed Service Customer
7/23/2026
It was very good!
BRANDON B
7/24/2026
Thank you for your feedback! We appreciate your support and hope to see you again soon.
NIAGARA FALLS, NY
Joanne M|2010 Buick Lucerne
Confirmed Service Customer
6/25/2026
Very satisfied
ARIANA A
6/26/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Smith Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
WILLIAMSVILLE, NY
David L|2021 GMC 3500HD Sierra
Confirmed Service Customer
7/5/2026
Vanessa was extremely helpful and professional!
ANDREW C.
7/6/2026
Hi, we're glad to hear you found our staff very helpful and professional! We hope to be of service to you again in the future. Take care!
GRAND ISLAND, NY
Brian M|2025 GMC Sierra 1500
Confirmed Service Customer
7/10/2026
Great job, repaired correctly and in a timely manner..
VANESSA M.
7/12/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Smith Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
WILSON, NY
Bryce L|2024 Chevrolet Traverse
Confirmed Service Customer
7/24/2026
Very personable, professional, helpful
BRANDON B
7/25/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Smith Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
GASPORT, NY
John D|2024 GMC Sierra 2500 HD
Confirmed Service Customer
7/13/2026
My experience overall was excellent
VANESSA M.
7/14/2026
We are very happy we could provide you with an excellent experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NEWFANE, NY
VIRGINIA K|2026 GMC Terrain
Confirmed Sales Customer
7/14/2026
Walt made purchasing the vehicle a very pleasant experience!
WALTER ELIZALDE
7/15/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
LOCKPORT, NY
MARGARET W|2026 GMC Terrain
Confirmed Sales Customer
7/14/2026
Bob was very helpful in the transaction by explaining what needed to be done by me regarding surrendering the ‘23 and receiving the ‘26. He correctly sensed my feeling overwhelmed by the technology and assured me his assistance with any questions or problems.
ROBERT DAVIDSON
7/15/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
N TONAWANDA, NY
JOSEPH L|2026 GMC Sierra 1500
Confirmed Sales Customer
7/30/2026
Multi vehicle deals. They helped navigate it.
LUKE PREVITE
7/31/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
RANSOMVILLE, NY
Matt C|2022 Buick Enclave
Confirmed Service Customer
8/12/2026
I am happy to finally have found a dealership I trust! The prices have been beyond fair and the communication is fabulous. I was amazed at the efficiency the service department demonstrated at my last visit. I had several issues resolved and I was out of there in no time. Very happy to call Mike Smith Buick/Chevrolet my only trusted dealership in Western New York.
BRANDON B
8/13/2026
That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
TONAWANDA, NY
Auto C|2025 GMC Canyon
Confirmed Service Customer
8/17/2026
Amazing fast service always polite and professional
BRANDON B
8/18/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LOCKPORT, NY
Paul L|2024 Buick Envista
Confirmed Service Customer
7/15/2026
It was excellent! Very professional and worked with me to get the work done on my car!
VANESSA M.
7/16/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
LOCKPORT, NY
Anthony M|2025 GMC Sierra 1500
Confirmed Service Customer
7/16/2026
Excellent employees
ANDREW C.
7/17/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
GASPORT, NY
Frederick G|2024 GMC Terrain
Confirmed Service Customer
7/24/2026
Friendly staff, work was done in about an hour. Always satisfied with the service
BRANDON B
7/25/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Smith Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
LOCKPORT, NY
Christa R|2020 GMC Terrain
Confirmed Service Customer
7/31/2026
Went for oil change, and they saw a couple other things wrong too
BRANDON B
8/4/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
LOCKPORT, NY
Mary A|2026 GMC Sierra 1500
Confirmed Service Customer
8/7/2026
Live MikeSmith Buick/ GMC, they are all so helpful at this dealership! I have leased 7 vehicles from them!
BRANDON B
8/9/2026
We're honored to have earned your positive review. Thank you for trusting our team, and we look forward to assisting you again whenever you need us.
GASPORT, NY
Antonietta R|2023 Buick Envision
Confirmed Service Customer
8/21/2026
Always a great experience at Mike Smith GMC Buick. Great service and professionalism
VANESSA M.
8/22/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
LOCKPORT, NY
ANTHONY R|2026 GMC Sierra 1500
Confirmed Sales Customer
6/9/2026
Joel did an excellent job throughout the entire sale. From providing me information about the vehicle all the way through delivery, he was in constant communication. As always, Marcus knew exactly what I needed and met me at a price point that we beneficial for both of us. Additionally, the finance team did a great job explaining everything about the lease as well as offering me wheel and tire protection. I'm excited to remain a loyal Mike Smith customer and will continue to encourage others to purchase there. GREAT JOB!!
JOEL SWOGIER
6/10/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
LOCKPORT, NY
Bethany D|2026 Buick Encore GX
Confirmed Service Customer
7/1/2026
The repair was fast and efficient and Tony was very nice and easy to talk to, very professional to work with
TONY A.
7/2/2026
We appreciate your kind words and are glad our team was able to assist you. Providing knowledgeable and attentive service is important to us, and we're happy to know that came through during your visit. Thanks again for your support!
YOUNGSTOWN, NY
PATRICIA H|2026 GMC Terrain
Confirmed Sales Customer
7/12/2026
IM have not found a bad experience with Mike Smiths Buick after purchasing numerous vehicles. Walt has been our salesman for several years with absolutely reliable service.
WALTER ELIZALDE
7/14/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
MIDDLEPORT, NY
Victor K|2025 GMC Sierra 1500
Confirmed Service Customer
7/31/2026
Good, fast service
BRANDON B
8/1/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Smith Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
LOCKPORT, NY
Mary S|2023 GMC Acadia
Confirmed Service Customer
8/11/2026
I had to go out and I loss all power on colvin and luscin at the red light the vehicle was totally dead. A police officer help me when he checked the battery cable they were both loose he tightened the cables and the vehicle started. I had the vehicle at the dealership for a battery checked and oil check but the mechanic never tightened the cable.
BRANDON B
8/13/2026
It appears that the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours, as it helps us identify areas where we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
NORTH TONAWANDA, NY
Gerald E|2024 GMC Terrain
Confirmed Service Customer
7/7/2026
Came very early for my oil change/ inspection appointment and was finished in a timely manner with everything explained to me at payment.
BRANDON B
7/8/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
N TONAWANDA, NY
Peter C|2021 GMC 1500 Sierra
Confirmed Service Customer
7/8/2026
friendly and complete
VANESSA M.
7/10/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Smith Buick GMC INC.. If you have any further questions, please give us a call. We're always happy to help!
LOCKPORT, NY
Scott E|2022 GMC Canyon
Confirmed Service Customer
7/14/2026
Very well
BRANDON B
7/15/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
LOCKPORT, NY
Leon C|2026 Buick Encore GX
Confirmed Service Customer
7/15/2026
Oil chang went very well
BRANDON B
7/16/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
GASPORT, NY
Ruth H|2022 Buick Encore
Confirmed Service Customer
7/22/2026
All of the associates were courteous and professional. Thank you for a great experience.
ARIANA A
7/23/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
East Amherst, NY